Grappone Toyota Service Department
Auto body shop in Bow, New Hampshire
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Excellent service. Love the multi point inspection video you get and the option to do needed service that you didn’t know you needed!
Reply from the business:
May 16, 2024Thank you for appreciating our multi-point inspection video and our service recommendations! We're glad you found value in our offerings.
Just had my 99 Camry in for inspection and oil and gasket leak. All the work was done in a day and half which to me was outstanding as I was thinking at least a week. The only thing that I would have liked to see was a clearer picture of what didn't pass inspection. Even with a flashlight 🔦 I still cannot see the problem. Maybe next time the mechanic could point out the defective area in person. Overall they still do an excellent job everytime I've brought the Camry there in 22 years.
Reply from the business:
May 16, 2024Thank you for sharing your feedback! We appreciate your continued trust in us over the past 22 years. We'll work on improving our communication about inspection results for your next visit.
Reply from the business:
May 16, 2024Thank you for the 5-star rating, Deb! We appreciate your support!
As always, fast, thorough, and pleasant. Grappone service is always good. That's why I will buy my next car there!!
Reply from the business:
May 17, 2024Thank you for your kind words, John! We appreciate your continued support and look forward to assisting you with your next car purchase at Grappone.
Second time questionable inspection. Last year I gave the benefit of the doubt. This year they Marked my 14 month old 80k tires that barely have 15k on them in the “yellow”. Failed my windshield for a small FILLED crack (not in line of sight) that passed last years inspection even though it hasn’t grown in almost 2 years.
Reply from the business:
May 20, 2024Dear Taylor, Thank you for taking the time to provide feedback regarding your recent visit to our establishment. We truly value your input and appreciate the opportunity to address any concerns you may have. Upon reviewing your comments and watching details in the technician video, I wanted to offer some clarification regarding the tire markings and tread depths. Our marking system utilizes green for tires within optimal tread range and yellow for those approaching the halfway point of their expected lifespan and red when they are recommended for replacement . New tires start at about 10/32 of an inch of tread depth In your case, the left front and right front tires were both measured at satisfactory tread depths 7/32 and 8/32 then appropriately marked green . Your right rear tire was also marked green with a measurement of 6/32. However, the left rear tire, while still within a safe range at 5/32, was marked yellow due to nearing the halfway point of its lifespan. This is standard practice, and we want to assure you that there was no intent to mislead or engage in dishonest practices. Regarding the variation in tread depths among your tires, it's important to note that factors such as driving habits, road conditions, and tire maintenance can contribute to differences in wear patterns. We always aim to provide transparent and accurate assessments of your vehicle's condition, and we apologize if there was any confusion in this instance. Sadly any imperfection that is visible within the wiper path on the windshield fails inspection even if filled per New Hampshire state inspection laws. As Assistant Manager, I want to reassure you that transparency and honesty are core values of our business. If you have any further questions or would like to discuss this matter in more detail, please don't hesitate to reach out to me directly. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future. Sincerely, Brian Rourke Assistant Manager
It’s always a positive experience when I bring my car in for service. There are rarely any surprises because they let me know what my car will need in the near future. Everyone is super friendly and it feels like family!
Reply from the business:
May 16, 2024Thank you for sharing your experience with us! We're glad to hear that you feel like part of our automotive family and that our service team keeps you informed about your car's needs.
Nice clean place. Good video through text to show each step that was done. In and out in good time.
Reply from the business:
May 16, 2024Thank you for recognizing our efforts to provide a clean environment and efficient service with detailed video updates! We appreciate your feedback!
Brought my Highlander in for an oil change and routine servicing. As always, everything went perfectly. The staff are outstanding here, the waiting area is large and comfortable, and the prices are fair. There's sometimes a wait to get an appointment, but it's well worth it.
Reply from the business:
May 16, 2024We're delighted to hear about your positive experience with us, Andrew! Thank you for your kind words and for trusting us with your Highlander. Your satisfaction is our top priority!
My experience today, as it often is, was exceptional. Friendly staff: the service advisors were courteous and attentive. Efficient repairs: my car needed routine maintenance. They handled it promptly and thoroughly. (The live video feed provided by the techs while they inspect the vehicle, is impressive. I like the “under the hood”, interactivity.) Honest recommendations: didn’t try to upsell unnecessary services. Overall, a five star customer experience.
Reply from the business:
May 16, 2024Thank you for sharing your detailed feedback, Angela! We're delighted to hear that you had an exceptional experience with our friendly and efficient team. We appreciate your recognition of our commitment to honest recommendations and innovative services like the live video feed. We look forward to serving you again in the future!
As always, excellent and professional! Thank you!
Reply from the business:
May 16, 2024Thank you for recognizing our commitment to excellence! We truly appreciate your kind words.