Grappone Honda Service Department
Auto body shop in Bow, New Hampshire
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As always, the service was quick, the staff efficient and personable, and the whole experience was terrific.
The talented team at Grappone Honda in Concord is tops in customer service! Easy to set and get convenient appointments and professional and helpful staff throughout. They keep me informed about my car and I appreciate the personalized video review of my car’s overall condition at service appointments. Just great to do business with!
Reply from the business:
May 22, 2024We're delighted to hear about your positive experience, Jane! Thank you for sharing your feedback with us.
I worked with Mike Torino today. It went extremely smoothly. He was very knowledgeable. Helpful couldn’t be happier.
Reply from the business:
May 22, 2024Thank you for sharing your positive experience working with Mike! We appreciate your kind words.
Reply from the business:
May 22, 2024Thank you for the 5-star rating, Chad!
Reply from the business:
May 21, 2024Thank you for the 5-star rating, Patrick!
Had a dead battery this morn. Called AAA, got jump start. They offered a battery for $199.00.They waited while I called Grappone's. I got much better deal with Service Dept.Becky was very helpful with getting info for me. They fit me in and did a LOF that was due .I was a very grateful, happy customer !
Reply from the business:
May 21, 2024Thank you for the 5-star rating, Bertha!
Reply from the business:
May 21, 2024Thank you for the 5-star rating, Carol! We appreciate your support.
They are very personable here. I also trust them. Never any issue with there work.
Reply from the business:
May 20, 2024We appreciate your kind words and trust in our services. Thank you for sharing your positive experience with us!
Everything was good. Fast service.
Reply from the business:
May 20, 2024Thank you for the positive feedback! We appreciate your kind words about our fast service.
Not a huge fan of this place. Will only go for warranty related work. I’ve had my belongings damaged when employees needed to access the spare. I’ve had work recommended without explanations as to why it’s needed and I’ve only been told after asking a bunch of questions that it isn’t actually necessary. Brought my car in for a tire leaking air to be told there wasn’t anything wrong only to bring it back a week later to be told there was a big dent in the rim. Overall, I don’t trust the employees here.
Reply from the business:
May 20, 2024We're sorry to hear about your experiences at our service center. We understand your concerns and apologize for the inconveniences you've faced. We strive for transparency and will address these issues internally. Feel free to reach out if you need further assistance.