Grappone Ford Service
Auto body shop in Bow, New Hampshire
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Everything was good and didn't take that long. Thank you.
Reply from the business:
May 16, 2024We're glad to hear that you had a positive experience with us. Thank you for your kind words!
Always ready for me at my appointed service time. Very courteous and helpful with any of my questions. I love their new policy of provided a video showing the vehicle being serviced. I highly recommend Grappone to anyone.
Reply from the business:
May 16, 2024We're delighted to hear about your positive experience, Aaron! Thank you for recommending Grappone and for appreciating our new video service policy!
Went back to the love of my life, a 2019 Ford Flex, and knew I could count on Grappone service (Brian and Seth) to check her out and make sure she was all OK. A nail in the tire was found before a major issue, thank goodness. I bought her while in Florida but of course called up to Grappone for their advice before closing the deal. They're like family!
Reply from the business:
May 16, 2024So grateful for your trust in us with your Ford Flex, Martha! Our team is always here to make sure your car is in top shape. Thanks for being a part of the Grappone family!
I understand that everyone is busy and that you have wait your turn, but when it was my turn, Seth and the technicians went above and beyond. They got my car done ahead of when they were scheduled to have it done. Many thanks to the Grappone team for the great effort.
Reply from the business:
May 16, 2024Thank you for recognizing our team's dedication and for appreciating the extra effort put into servicing your car. We're glad we could exceed your expectations!
The simple issue of a tire losing air. Called Monday, got it in that afternoon and was ready Tuesday morning. Can’t ask for anything more
Reply from the business:
May 9, 2024Thank you for sharing your experience with us! We're glad we could quickly resolve the tire issue for you.
Great, friendly and knowledgeable service. Never feel like there’s an upsell on any service. Just what your vehicle needs and any suggestions. Very comfortable and open waiting area with snacks and coffee.
Reply from the business:
May 9, 2024Thank you for recognizing our commitment to providing honest and comfortable service for you and your vehicle. We appreciate your feedback!
Reply from the business:
May 9, 2024Thank you for the 5-star rating, Stephaine!
Exceptional customer service.
Reply from the business:
May 9, 2024Thank you for recognizing our exceptional customer service!
Reply from the business:
May 9, 2024Thank you for the 5-star rating, Peter!
Love the video Grappone sends to show service results!
Reply from the business:
May 16, 2024Thank you for appreciating our service result videos!