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Monro Auto Service and Tire Centers

Auto body shop in Amherst, New Hampshire

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40 Reviews and Ratings
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Cook 2019

Jan 24, 2024

StarStarStarStarStar

It was an afternoon of Christmas Eve and no repair shops near me were open. They told me to just come in without an appointment and they took me right away and fixed one of the tires with a nail very quickly. They saved my Christmas! :)

Reply from the business:

Jan 24, 2024

Cook 2019, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!

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Saleh

Dec 24, 2023

StarStarStarStarStar

Reply from the business:

Dec 24, 2023

Hi, thank you for taking the time to leave us this great rating!

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Louis Fowler

Dec 24, 2023

StarStarStarStarStar

Reply from the business:

Dec 24, 2023

Hi, it's great to see such a high rating! Thank you for reviewing us!

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Holly Grugnale

Dec 24, 2023

StarStarStarStarStar

Everyone was friendly and they were able to help me even though I didn’t have an appointment! I was in and out quickly

Reply from the business:

Dec 24, 2023

Holly Grugnale, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!

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Ann Mcnulty

Dec 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

appt for tire change Brought tires and added oil change oil change alone took over an hr and tech broke stem on tire and called auto parts store that took over two hrs to deliver and we're right up street . No one called parts store to see what was taking so long which was only a block away or go to pick up shop wasn't busy manager and other employees were sitting around laughing joking and as soon as food truck came all ran out to get lunch and sat down to eat. I wasn't told there was charge for stem the tech is one who broke and I was there 930 until 115 Finally at 1215 I asked what was going on was parts delivered and was told no so I said forget the part and alignment I needed to go already had to pay for Uber for my daughter to get to work. Still took an hr to get tires on because they didn't bother swapping old tires to new ones on rims while waiting for one stem for one tire.. As car was done manager says oh stem came so I says did u put on he says no u didn't want to so I says how much he say 70 dollars roughly for something they broke so I said no that part cost 5 dollars and takes about 5 min to replace and he said I took a while to do which is a lie My husband was a mechanic who recently passed away and I told this manager that I know about cars and just did a stem on another tire months back. I was hesitant to use a Monroe but option thru tire agent were all monroes and I will never use again . There was one employee work was his name was helpful and held door open asked me to come back he would take care of me and didn't want to lose customer and apolgized for the other guys not being helpful and said he would have gone to pick up part if he knew it was over two hrs to get Click

Reply from the business:

Dec 24, 2023

We are disappointed to learn of your experience here at Monro Auto Service And Tire Centers, but will take this opportunity to improve.

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Sanjay Sood

Dec 24, 2023

StarStarStarStarStar

Awesome service by Mr Donovan ( assistant manager). Great human and really good mechanic. 100% satisfaction

Reply from the business:

Dec 24, 2023

Sanjay Sood, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!

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Jonathan Towlen

Nov 24, 2023

StarStarStarStarStar

I know at times in past, mechanics have been sketchy here but the guy was by himself and replaced my pads which my warranty covered without a hassle. Former employee would have done everything to say they weren't covered. The guy might need help though and there was nobody to do inspection, which I'm due for.

Reply from the business:

Nov 24, 2023

Jonathan Towlen, thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!

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Sue W.

Oct 24, 2023

StarStarStarStarStar

They checked a concern thoroughly with not only the one questionable tire that was repaired elsewhere but checked all of them and answered some questions...

Reply from the business:

Oct 24, 2023

Sue W., thank you for your kind review; we are happy to pass along your comments to the team here at Monro Auto Service And Tire Centers!

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Steven D

Oct 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Will pick up and hang up the phone when open.

Reply from the business:

Oct 24, 2023

Steven D, we're disappointed to hear of the negative experience you had at our location.

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Zoota's Place

Aug 24, 2023

StarStarStarEmpty StarEmpty Star

Oil change was over priced, and they didn't do a tire rotation like it specified on the paperwork.

Reply from the business:

Aug 24, 2023

Thank you, for bringing this to our attention we strive to provide excellent customer service. We do offer a price match policy before you buy and up to 30 days afterwards. If you have an estimate from any other location that offers any of the same services please contact use and we can help you. 1-800-876-6676 ext. 103500

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