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Kimberly Lowe

May 24, 2023

Had a leak in our new camper and they handled all the paperwork for warranty and did a great job at the repair.

Thank you so much for your business and thank you for sharing. We are so pleased to have been able to help with your camper and your warranty. Thank you for trusting us.

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J P

May 24, 2023

Solved every problem, and went out of their way to help. I will be coming here from now on.

Thank you so much for sharing your experience and thank you for your business. We look forward to taking great care of you and your vehicles for years to come.

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Randy Benteman

May 24, 2023

Over charged, not friendly.

Thank you so much for your feedback. We are so sorry that you feel that way, especially that our team wasn't friendly. We appreciate you letting us know. This has been shared with management and they will be in touch. Thank you for your business.

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Gregory Esquivel

May 24, 2023

Oil change lots of information on upcoming work needs. Thanks Noller Ford.

Thank you for your kind feedback and thank you for your business.

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Dave Zimmerman

May 24, 2023

Horrible service and their staff doesnt even know the Ford service increments, even though they are a Ford service center. Had special for $29.95 oil change on my 2022 vehicle and made appointment ahead of time. Took close to an hour and a half to do service, then they charged way more than the advertised special and had various claims as to why this was the case. They also put down it was due for next service at 1/2 the manufacturer guidelines on a hybrid vehicle, which is crazy being a Ford brand service and it was a Ford manufacturer guideline. Clearly the staff has no regards for customers times, isnt 100% truthful on advertising costs, and staff doesnt know the manufacturer recommendations for the vehicles they service. Will not be bringing any of my vehicles into this brand for any service, parts, or sales again since clearly the Laird Noller brand doesnt care about its customers and simply is taking advantage of them for more money. Follow up: After over a month and a half, still no contact from Service Manager about their false statements regarding FORD guidelines on a brand new vehicle and this dealerships suggestions for service to maintain warranty. They either clearly do not now Ford products and guidelines...or they are ignoring them and giving customers false information in order to get unnecessary services and fees out of customers. Either way, it spells bad news for customers and everyone should avoid this dealership network if this is their business model and acceptable behavior of their staff.

Thank you for taking the time to share your feedback. We are sorry to hear that you are not satisfied with our service team. As far as advertising, all of our ads have disclaimers that are clear and laid out, we do our best to be upfront and honest. We are very sorry that it took longer than expected, that should have been better communicated to you, and the maintenance timeline given was unsatisfactory. The manufacturer guidelines are guidelines, there may have been a reason why it was recommended for sooner. If that is the case, we should have communicated that to you, that is our fault, and we apologize for the lack of communication. The manufacturer doesn't take into account all factors. However, our service manager will be happy to discuss all of this with you. Thank you for the opportunity to earn your business. Please expect a call from our service manager.

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Trevor Abitz

May 24, 2023

Went above and beyond trying to get my car fix before Thanksgiving

We do our best to be as quick as possible, we know people's vehicles are extremely important. Thank you for taking the time to review us and thank you for the opportunity to earn your business.

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NEM WOODWORKS

May 24, 2023

Thank you so much for your business!

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Kevin Anderson

May 24, 2023

Adrian Hall and the whole staff was awesome to work with! They got me in and taken care of. Thanks again!

Thank you for your kind words about our staff! It is our pleasure to serve you and we look forward to taking care of you again in the future. Thank you so much for your business.

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Jim Myer (Myer Floors Inc.)

May 24, 2023

Never again will I go to Ford!!. This place didn't fix my van and and said I needed a new engine....gave me a crazy price of 11k and to top it off charged me $400 so they can put it in the back lot for 2 days......just insane. Sooo I took it to another place they fixed for 300....new engine.....yeah right....I'm contacting the BBB on this one for fraud in process.......keep clear of this place...omg!!!

We are so sorry that you are unhappy with your service. Thank you for sharing your honest feedback. Our management team will discuss and reach out if we have your contact info on file. Please feel free to contact us and speak to our management team.