Goodyear Auto Service
Auto body shop in Topeka, Kansas
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Liers and thieves....never going back....too interested in selling tires then too help customers...will never tow truck there again....POOR....customer service.....
Reply from the business:
Aug 24, 2023Thank you for sharing your recent experience with us, Mark. We are not happy to hear that you feel that way. We always want your travel with us to go smoothly. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
This store and shop has an excellent customer service culture and personality, clearly the result of hiring the right people and training everyone in a very ethical way of communicating and dealing with things. I have had to go there three times recently for some tire problems that were most likely of my own making and each time I was dealt with respect, fairness, and a bit of humor splashed in. I totally trust this team and would think of them first with any mechanical needs.
This is my favorite Good Year in Topeka. Everyone is so kind and helpful. I particularly love Lee. He goes above and beyond. They are reasonably priced and even have a military discount on services. It is also pretty easy to get an appointment. I trust them to work on my vehicle and have been going here since 2019.
Do good at oil changes but will try to help you fix other things so watch for the up sale
Very good service and the counter help was very polite
Good and honest customer service is important. Today a Manager resolved my issue and James on the front desk really went out of his way and super friendly, that ensures I carry on coming back to get reliable work done on my cars
Quick and friendly service and was knowledgeable about the questions I had asked.
Worst tire place in topeka. One time they left my truck there all day and never got my tires and i made my appointment at 9am but they never got it done all day, they had to do it the next day. And if they do get you in it takes 4 hours to mount 4 tires. And another time I made an appointment and 2 weeks later they can't get the tires I ordered intime. This store is the worst. Don't even bother.
Reply from the business:
May 24, 2023We are sorry to hear that we'd kept you waiting. We know your time is very important and we're not happy to hear your travel plans were disrupted. We always want your travel with us to go smoothly. We strive to be respectful of your time and we're very sorry that's not what you experienced. We understand that having a friendly, honest and dependable staff makes for a great experience and we apologize for anything less. Please know that we will continue to work on improving time. If you have any further questions or concerns you can contact us at 1-800-321-2136. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We apologize for any inconvenience this may have caused you. Thank you!
