Goodyear Auto Service
Auto body shop in Topeka, Kansas
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Came into the Goodyear store on Southwest Croix today to get a rear taillight replaced. The salesperson Justyn was very helpful and the Technician Joseph got my taillight fixed in less than 10 minutes. Highly recommend
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Great visit. They have a baby changing station in the bathroom! Super friendly staff. Had my son with me and they put on cartoons for him to try to help him stay entertained while we waited! Had an alignment super fast and easy service đź‘Ś
Disrespectful staff, do not respect property.
Reply from the business:
Dec 24, 2023We are sorry to hear that you didn't have a great experience during your recent visit, John . We always want your travel with us to go smoothly. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Lee H. and Justyn B. are amazing! I rolled in with a “problem” before hitting the highway. The “problem” that I thought needed air (tire sensor lit) was quickly diagnosed as flat, not holding air due to a busted back! They got me in and out with a new tire and TPMS in exactly 57 minutes. They turned what could have been a nightmare into a win. Highly recommend this location at White Lakes for any and all automotive needs.The technician Marc Abbott does excellent work!
We had tire replacements on our airstream. We experienced outstanding service with a day notice. I highly recommend this location
It was great only waited an hour for my tires. Justyn Becker was great guy.He told what I needed and he suggested that I needed a third tire. I didn’t know I needed a he let me know. That I did for my safety. It felt like he really cared for me. I grabbed his business card just in case I need to to speak to him about my car care.
An employee was bringing my truck around after getting new tires. Cut the turn too short and scraped the bed of my truck on the corner of the building. I was told an insurance claim would be made. After 5 days I contacted the insurance company which I found on the corporate website only to find out a claim hadn’t been made. Once the claim was in everything was smooth. I would think after damaging someone’s vehicle a follow up call or a discount on a future service would be offered. I called initially to speak to the general manager and was told he wasn’t available but then heard whoever answered the phone ask if he wanted to talk to me. He did , but why would whoever answered the phone try to deceive me if he didn’t want to take the call. Will never return to this center for service.
Reply from the business:
Sep 24, 2023We appreciate you reaching out to us about this matter, Mark. We are sorry to see that this has happened. We understand that you are experiencing difficulties with the condition of your Vehicle. We would like to look into this matter and get this resolved. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We apologize for any inconvenience this may have caused you. Thank you!
Liers and thieves....never going back....too interested in selling tires then too help customers...will never tow truck there again....POOR....customer service.....
Reply from the business:
Aug 24, 2023Thank you for sharing your recent experience with us, Mark. We are not happy to hear that you feel that way. We always want your travel with us to go smoothly. Please know that customer service is our number one priority, and we apologize if that is not what you received. We would like to speak to you directly as we would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We look forward in speaking with you. We apologize for any inconvenience this may have caused you. Thank you!
Guys rotated my tires and made sure everything else was in working order.