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Donovan's Service

Auto body shop in Shawnee, Kansas

4.5
StarStarStarStarHalf Star
41 Reviews and Ratings
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Robyn Tomlin

Oct 25, 2023

StarStarStarStarStar

Only place I trust to work on our family's cars. Knowledgeable. Honest. Great customer service. I tell everyone who is looking for a good mechanic ... there's only one number you need ... Donovans!

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Judith Rucker

Sep 25, 2023

StarStarStarStarStar

Great service! Complete, honest, friendly. Best in the city from oil change to serious problem solving.

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Gary ben

Sep 25, 2023

StarStarStarStarStar

We were sensing something was not right with the brakes. This place was recommended so we set up an appointment. It was going to be a 2 week wait but that is due to today's economic climate. That is just the way it is today. But we were asked to bring the car in the next day for a test drive so that they could get a better idea of what was wrong. Two weeks later, we had the front brakes done! They informed me of pricing before the work started and the time needed to complete. Car runs great. Thank you Donovan's!

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Tyisha Gibson

Sep 25, 2023

StarStarStarStarStar

Excellent service

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Vivian Murphy

Sep 25, 2023

StarStarStarStarStar

Better than a husband! Ladies, has your husband left you for " greener pastures" ? Do you feel abandoned and alone after being replaced by a lower class model? Try Donovans auto repair shop as an A+ replacement for the old geezer. No question about it, this shop takes care of you and your car. They are excellent, they CAN BE TRUSTED and they don't complain about how you drive or what damage you did to your car. There is no argument, because they get the job done with a smile, within reasonable cost, within a great time frame and they do not ever cheat on you. I highly recommend Donovans for all your auto needs. And if they can't do it, they will offer you other solutions. Don't waste time with anyone else like I did. Go to the pros and leave the sorry losers behind.

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Michael Webb

Sep 25, 2023

StarStarStarStarStar

Great service. Great people

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Jeyakumar S Naidu

Aug 25, 2023

StarStarStarStarStar

Great and honest work, I will recommend this shop for anybody, they fix my vehicle very reasonable price.

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Joseph Hicks

Aug 25, 2023

StarStarStarStarStar

Love the work that Donovan’s Service does for my truck. They are reliable, hardworking, and honest individuals. I recently went in for a big service. The dealership quote was a lot more expensive than what Donovan’s charged for the honest work, parts, and labor. It’s nice to be able to save a bit of money and receive a quality service. I know Donovan’s Service stays really busy and schedules appointments a few weeks out. Definitely, worth the wait to get my service completed. Thanks!

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achoops3

Aug 25, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Major brake issues that they couldn’t find. I’m frustrated as ever after 3 mechanics pulled a fast one on me for $5,200 and John here at Donovan’s service after me asking to cancel my appointment says “no problem I’ll get that cancelled” - I own a company and would do my best to say “how can I keep your business and make this right with you” but not here at Donovan’s service. To respond to your below message: you are getting vans mixed up here John. Sadly you’ve seen multiple vehicles of mine. I had a mechanic look at your work from your invoice and 3 items were never done. John said “what do you want to get out of this” - he didn’t say as you mentioned “what could we do for you” there’s a large difference. I would of insisted on helping without asking. But that’s the difference in ownership. You guys treat your customers as numbers and I treat them as people. You have enough business to care if one is gone. “Honored my request” hilarious.

Reply from the business:

Aug 25, 2023

We apologize, but we don't understand your review. We fixed your brakes in 2021 over 40k miles ago, then you took your commercial vehicle to 3 other mechanics over the past 2 years for other work. You then set an appointment with us to resolve your concerns with their workmanship. On Friday, you asked to cancel your appointment with us and we honored your request. However, you are unhappy with us because we did what you asked? John says he asked what he could do for you and you said "nothing".

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barb fowler

Jul 25, 2023

StarStarStarStarStar

Donovan’s Service is the best around. Honest great service as their family has always provided. I would not take my car anywhere else. Ten Stars!

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