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Donovan's Service

Auto body shop in Shawnee, Kansas

4.5
StarStarStarStarHalf Star
41 Reviews and Ratings
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Shauna Whiting

Jan 25, 2024

StarStarStarStarStar

This was my first experience here, after being recommended. I was in and out in less than 30 minutes with a new battery. They were friendly and super efficient. I will definitely be back!

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Pam Kedish

Jan 25, 2024

StarStarStarStarStar

Personable and honest. They have had multiple opportunities to sell me something I didn’t need and they have always told me what I should and shouldn’t do. I know they’re doing great work and being honest. I feel they prioritize the relationship, then the business which is a rare treat in business today. 100% recommend.

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Alex Martinez

Jan 25, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Beware of this towing service. My son had a small accident and they refused to release the vehicle when we went to pick it up and added $500 worth of charges for a simple tow from Metcalf i435 to their shop in Shawnee. From Saturday morning to Monday, we were charged almost $500 and were forced to pay in cash. We choose to use them after the police department called them when they arrived to the scene. We provided a tow slip that clearly stated their were no holds on the Vehicle and they purposely held the car to charge additional storage for two more days. The lady lied to us and made up some story about a city ordinance in place that would not allow us to pick up the vehicle without an notarized affidavit, which was a total lie. I looked up the city Ordinances and contacted the Overland Park police and confirmed with an officer that this was NOT true. The lady their was rude. Once again lying to my son when he arrived stating she had advised me we had to pay with Cash and it was exact amount because no change would be provided. So they refuse to take charge cards, but carry no cash to provide Change. I WAS NEVER ADVISED WE HAD TO BRING CASH AND THAT CHANGE WOULD NOT BE PROVIDED. Dishonest all around and terrible experience. Is this what you really want to deal with after having to deal with an accident that is already going to cost you money. You want an honest tow service that you can trust and feel will be helpful during an already stressful process. If you ever get into an accident, know that as long as you are not being arrested and your car is not being placed on hold by the Police, you have a choice of tow service. If you want an honest and courtesy service that doesn't use your accident as a way to take advantage, I would highly suggest that you steer clear of Donavins tow service. We have plenty more to choose from that actually help their customers instead of taking advantage of people needing help.

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Kelli Dantzler

Dec 25, 2023

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I've only been once since our mechanic retired but so far so good. They were friendly and seemed very honest

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Mariah Barrett

Dec 25, 2023

StarStarStarStarStar

Been recently taking my husband and I’s cars here since they give us the most reasonable quotes on service. Every time I come in it’s always friendly service and they get straight to the point on what needs to be done with our vehicles, never any b.s. Made them our official mechanic now in the city. Never been more satisfied when it comes to car maintenance. Thank you all!

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John Sansing

Dec 25, 2023

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The staff is very professional. I had my brakes and rotors replaced here. (Works great) They are great at fixing pretty much any car problems you have at a affordable price. 5 stars for me.

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Larry Smith

Nov 25, 2023

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Honest

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mark evans

Nov 25, 2023

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Vicky Guess

Nov 25, 2023

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You can trust Pat and John to walk you through your car's maintenance and repairs. I've never had anything but friendly, respectful service. Highly recommend!

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Dee

Oct 25, 2023

StarStarStarStarStar

#1 place to go for service. Been going there since early 1980's. Always fair & fantastic service

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