
Overland Park Auto Clinic - KC Auto Clinics Overland Park
Auto body shop in Overland Park, Kansas
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0 Reviews
Technicians are knowledgeable and the staff is super friendly and always willing to help!
Always friendly and knowledgeable.
My classic car was there just to get the Carburetor rebuilt and they said they need to do others things that cost more to make it run great, agreed to go ahead and have them do those things and then they said, yeah we need to rebuild the carburetor, which that was the reason it was there in the first place, they charge me to rebuild and then said we couldn’t get it right and will need to buy another part and charge me more labor hours for the same problem I already paid them for. Told them no, got home and when I started the car it poured out gasoline everywhere and the fire department came out ot was so bad. They got it back, fixed the hose they cut and then tried to charge me 100’s of dollars for a $5 dollar hose. Fast forward to today and now gas is portable out of the carburetor where they didn’t secure the top with a proper seal. Now I have to pay someone else to fix it right. Very disappointed and would not trust them at all.
I was informed about all my options, allowed to choose how to replace and repair. All staff was efficient, communicated well, and respectful. I felt my car and I were in good hands. I’ll be back. I encourage you to visit them.
Reply from the business:
Apr 24, 2024Cheyanne I don't see you a customer at any of our locations. Feel free to give me a call to discuss 913 308 5116. Thanks Steve
I had a fantastic experience with Overland Park Auto Clinic. I had never been to this shop before, but had my Jeep towed there after it wouldn’t start. The crew at Overland Park Auto Clinic was honest, helpful, and able to get my Jeep back on the road despite a few extra electrical issues with the car. Chris was extremely helpful through the whole process, explained everything thoroughly and was communicative the entire time. Not only did they find & fix the problem, but they acted with integrity and only replaced what was necessary, saving me money. Would highly recommend trusting this shop with your vehicle!
I have had two separate parts replaced here (water pump and intake manifold) and both had to be replaced less than two years later.
Reply from the business:
Feb 24, 2024Sorry to hear the parts failed. We do our best to select quality partners when buying parts and we stand behind our work. Most repairs we do come with a 24 month 24,000 mile warranty. I am not seeing a repair that is matching up with your review, would you please give me a call at 913-308-5116 so I can resolve this for you. Thanks Steve
Honest review: We decided to take our car here for the first time 11/1/23. We usually take it to a different shop in Mission, but thought we'd try one closer to home. Overall, it was a super disappointing experience. We brought it in because our brake light had stopped working. They not only charged a $119 diagnostic charge (from what we understand this is a very quick assessment) they charged an additional $150+ for the repair. After being a little taken aback but the charges, we then were further disappointed because our cruise control stopped working after their repair. We did our research and found the brake light system and cruise control are linked. We brought back the car with our concern---at which time they gave us a new estimate of over $300 including a new diagnostic charge. They said it must have been a "coincidence" that the cruise control stopped working after they replaced the brake light because they purchased the component with the cruise control option on it. We did more research and were further validated that this was their mistake they did not own up to. And the interaction wasn't bad with the gentleman at the counter, but it was not what I would consider "very good" customer service (there was a bit of strong personality to the conversation). Anyway, they did refund the diagnostic charge when I said I wasn't interested in the repairs (that they caused), but I think this was accidental, because I left the shop and didn't realize they charged me a diagnostic until later. I saw the email was updated to cancel the charge. Anyway, we were pretty disappointed and now don't have a working cruise control.
I've spent years looking for a place I can trust with my vehicles. This is the first time I have felt I was being treated fairly and with integrity - I was communicated with clearly, promptly, and received great service that got my vehicle back on the road quickly. If you are looking for a place you can trust, start here.
Reply from the business:
Feb 24, 2024What a great review, Gabe! What you described is exactly what we are going for with every customer interaction. Thrilled your experience was top-notch!
I have been taking all of my family’s cars here for a couple of years. They are ver honest and fair. I highly recommend them.
Reply from the business:
Feb 24, 2024We appreciate your loyalty and the referrals, Brian!