Firestone Complete Auto Care
Auto body shop in Overland Park, Kansas
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What an amazing team of people! They took care of my car quickly and went above and beyond to get me back on the road earlier than I expected! I'll be going here from now on!
Reply from the business:
May 21, 2024Thank you for taking the time to write your 5 star review! We love to know that our team made sure your vehicle was taken care of quickly, and you were back on the road safely! We appreciate your loyalty to Firestone, and hope you have a great rest of your week! ^Nicholas
2 hours and 30 minutes for oil change. Definitely will get service anywhere else next time
Reply from the business:
May 19, 2024Hello, Ira. We're sorry to hear that your visit was unsatisfactory, and we'd like to get the management team involved to ensure that your concerns are addressed appropriately. Please email us at socialcare@bfrc.com with these details of your visit, the store's address, any related invoice numbers, and your contact information. We value your business with Firestone, and thank you for the opportunity to assist. ^Mariah
Customer service is good and timely manner service
Reply from the business:
May 11, 2024Hello Shekhar, thank you for your business, and we appreciate you for taking the time to provide this positive feedback. We are glad to know that our teammates took great care of you, and we hope to see you again soon. Thank you for choosing Firestone. ^Stevr
Reply from the business:
May 11, 2024Hi Alex, we appreciate you taking the time to leave us a five-star rating, and thank you for choosing Firestone! ^Jason
Reply from the business:
May 4, 2024Hi Shad, We are glad you enjoyed your experience at Firestone Complete Auto Care. Please visit us again soon! We hope to see you soon! ^Cali
We got a huge chunk of metal in our tire while 45 min from home. The tire needed replaced and it was Friday night. The staff fit us in so we could drive home. So very kind and helpful. THANK YOU!!!
A little pricey for just an oil change.
Buyer Beware Caution warning I was fraudulently charged for a service that I did NOT ask for. Be very careful because they have no problem scamming you out of money. They have illegal business practices I definitely will be filing a complaint with the Better Business Bureau. As well as the Kansas Attorney General’s office. No telling how many people that they actually scam.
Reply from the business:
Apr 25, 2024Hello Chantel . we appreciate your feedback and would be happy to ensure these details of your negative experience with an unauthorized service being completed are addressed by the appropriate management team. We do apologize for any frustration regarding your visit while at one of our stores. Please, feel free to email us at socialcare@bfrc.com and provide your full contact information such as your phone number, current home address, any related invoice number, reference number, and the store location's full address. We look forward to your response, and thank you for contacting Firestone. ^Shonya
OZ and the team are just awesome! So far I feel quite comfortable and confident they have my best interest at heart and the genuine customer service is paramount to us customers. Appreciate the awesome customer service! Thank you and keep up the fantastic service!
Sam at this fire stone helped empathize in my position. If you’re having trouble finding a place that’s staying open good hours and has a staff that’s doing their best to work with you then I would recommend you try here. An auto situation can be tough and this is the place. It’ll take care of you. Thank you Sam again, if you read this.