Firestone Complete Auto Care
Auto body shop in Overland Park, Kansas
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Not recommended at all!!!!! I got this tires from them $550 Used them only 4k and as you see in the pictures, I called the customer service and filed a claim it’s been 7 weeks and no one called or take car of me till now, the manager store not professional, area manager not professional…
Reply from the business:
Jul 25, 2023Hello Ahmed, thank you for your review. We are sorry to hear that this has been your experience with your tires, and would like to help have you concerns addressed. Please email us at socialcare@bfr.com with your contact information, invoice number from service, and full details of your concerns. Thank you for choosing Firestone, and we look forward to receiving your email. ^Nicholas
Nick, Oz and the Other Guy (SO sorry but we didn't catch your name!) are all top notch, incredibly knowledgeable guys that we've come to rely on for both maintenance and emergencies with our vehicles. Whether simple oil changes, buying new tires or $4k complete electrical replacement involving detailed insurance claims, they've come through time and time again. These guys are the reason we continue to return. C+S Estes
Reply from the business:
May 25, 2023Hello, thank you for the kind words, and we appreciate you for taking the time to provide this positive feedback. We are glad to know that our teammates took great care of you, and we hope to see you again soon. Thank you for choosing Firestone. ^Shonya
Excellent communication and care.
Top Notch Service..Appreciate Nick and the Quality work done on my truck..Keep the good work up you and your team.
Reply from the business:
May 25, 2023Thanks for this 5-star review Salvatore. We're glad that Nick and the team took great care of you and your truck! We appreciate you choosing Firestone, and hope you have a great day! ^Nicholas
Appointment scheduled for 1pm - when I arrived, I was told I needed to drop the car off and they would try to squeeze me in before closing time, because there were 10 cars ahead of me. I was told that they sent me an email saying they couldn't accommodate my scheduled time, but this was absolutely false. No email was sent. Do not recommend.
Reply from the business:
May 25, 2023We apologize about your experience with your appointment at this location. We'd like to address this with you properly. Please email socialcare@bfrc.com with your contact information, and any other pertinent details of your visit. Thanks for choosing Firestone, and we hope to receive your email soon. ^Nicholas
Probably one of the better Firestone in the area. VERY clean inside.
Reply from the business:
May 25, 2023Hello Naheda, we appreciate you taking your time out to leave a nice review. We value your business as a customer and are glad we were able to provide excellent service to you. Thank you for being a valued Firestone customer! ^Madison
Firestone helped get our tire replaced and roadworthy in no time. They were very patient working with our fleet program hang ups.
Reply from the business:
May 25, 2023Hi there, we are so happy to hear that you had five-star experience during your visit! Thank you for choosing Firestone for all your auto care needs. ^Brendan
Great service with quality technicians