Great place! Great management that understand everyday life struggles. Will never go anywhere else!

I went to Firestone at 66223 area because I’m trying to find a place I can trust and take my Jeep to for any services or repairs … I’m from San Antonio and trying to find a place I can trust and my sister recommended them to me - I even applied for a credit card with them and got approved. I did buy tires from them so I wanted to stay with the same company for anything else I needed but …I’m debating on going back for anything now. I took my Jeep for an oil change and tire rotation (because it’s free since I bought the tires there) They brought me in on time with a scheduled appt- they drove it in and did oil change and tire rotation and as I’m finalizing my bill I asked did they find anything I need to know about … the gentleman said know everything is good at this time. Sooo I mentioned that I’m asking because I saw brown spots of fluid of some kind on the ground in my garage and I didn’t know what it was - he said he would go ask the mechanic if he saw anything he came back and said ‘ Oh yeah the tech says you have a rear main seal leaking and ohhh yeah your gonna need a battery soon as far as percentage goes . I asked for a quote of oil leak costs and he said well we don’t know unless we actually are looking to see what the problem is - and then he said you should have told us you wanted other things looked at 🤦🏽‍♀️ I’m like I let the guy know I was going on a trip in a week I wanna make sure it’s good to go - anyway I paid and left and noticed on the receipt it said ‘ customer declined battery replacement ‘ and im like I didn’t even know about the battery till I asked. Last nite when I got home I had oil on my tennis shoes and couldn’t figure out where it came from - today more oil on another pair of tennis shoes - I find where it is on my Jeep and it’s above the step bar to get in the Jeep on the frame … why would there be oil there !! Over all review - I’m not going back to that location Just disappointed all the way around 👎🏽

Do not recommend at all. I went to firestone which is by 135th street in overland park, Issue was i am not able to fill gas as the nozzle is getting shut off automatically , when i dropped at firestone for diagnosis, they charged me 125$ just to see what is causing the problem. This is okay as i have been there couple of times. Post diagnosis they told me it was issue with cannister which is clogged and replacing it will resolve the issue. I got the cannister replaced as they recommended .I got the vehicle after couple of days and drove straight to gas station just to realize the issue still persist. So i drove back to this store and informed what's going on. They analyzed the issue and found its the issue with gas tank for which they suggest me to go to Toyota dealer. What i wanna say here is , i am not sure they did the diagnostics right, cause if they did i would have known exactly what's going with the vehicle. Secondly , they did not even test the issue after they did their work. So to conclude i just spent around 1100 $ to replace a part & realize that there's another issue with gas tank. No one took responsibility to resolve the issue.

Highly recommend... great customer service . Didn't try to upsell like most major dealers... Customer's best interest was their priority. I will definitely return for future car repairs.

Quoted me $268 for a repair that Midas did for a total of $65.

Zero Stars - I called the store to get a quote for a repair. Sam picks up the call. Tells me that I need to come to the store coz he needs the VIN from the car and other details for the quote. I tell him I will be there in 5 mins. I go to the store, his body language and attitude put me down already. So, he asks for my phone number and tells me that it will be $1200 to $1500, I m like "you did not take the VIN". He could have very well done this over the phone. By his body language, either they are super busy which it doesn't seem like or they do not like their job!

Avoid this place. They will tell you that the problem is worse than it really is in an attempt to up-sell. If you’re getting anything more than tires I would get a second opinion before committing to any services.

I was treated so unfairly by this location Ozwaldo was rude and absolutely refused to take my appointment because they had to much work already they are super lazy and very rude about it avoid the trouble and just go to Big O Tires they are way better