Hello Scott. This is Dale I you were talking to me. I asked you 10 questions about what was going on with your car and the answers you gave had nothing to do with my question. I mentioned that it is not uncommon not to understand some of the terms we use and need to use. I was even giving an example and you couldn't comprehend and gave me an answer that yet again had nothing to do with my question. Cars are complex and communication is key. We could not communicate. Good luck at another shop.

Thank you for supporting our business, Tyler! We appreciate your great review and feedback. We're proud to provide quality auto services to our community. We look forward to working with you again!

Thank you, Syd! We strive to deliver quick service, a great experience, and trusted advice. We look forward to working with you again!

This is in response to Timothy Erickson letter about his mirror. First some background about me. I started in the auto repair business 48 years ago. I am and have been an ASE Master Certified Technician for over 40 years and have had my own business since February 15th 1982, at this location for 37 of those years. I was one of the first 12 shops in the Kansas City region to be a AAA approved facility when they started the program here in 1996. I have remained AAA approved facility since then. I am also a NAPA Auto Care Center. We have to pass high levels of inspection and scrutiny to attain and maintain association with both AAA and NAPA. As you can see, I am not only the owner I am a Certified technician as well. The employee Mr. Erickson speaks of has been here for many years and is also an accomplished technician by the name of Chris. Neither of us are perfect and do make mistakes. If Chris makes a mistake he is the first one to tell me and is not afraid to do so. When mistakes are made by either one of us I will always make it right with the customer, I do pride myself on fairness and integrity. Now to our side of the story. Mr. Erickson brought his 2015 Toyota Sienna in on July 27th in for a brake inspection. We performed this service as well as replaced his wiper blades. When he arrived to pick up the vehicle he told Chris the mirror had been impacted and wanted to know if the mirror could be snapped back in. Walking to the vehicle to look at it Chris told him it is all plastic connectors behind the mirror and usually needs to be replaced. You can see the outside of the mirror has been impacted by the scuff mark and missing paint. The top of the mirror was positioned out so far that Chris could use an ink pen and flashlight to show Mr. Erickson the broken pieces and confirmed the need for replacement. Now fast forward to August 11th, Mr. Erickson brings in a 2007 Toyota Highlander for an oil service. After checking the vehicle in Mr. Erickson asked if I could look at the mirror on his Sienna because it had been impacted and was not functioning correctly. I walked out to the Sienna that Mrs. Erickson and driven in to pick up Mr. Erickson and she had the window down. I took out my flashlight and looked in and told them both the mirror is broken and would require replacement. At that time Mrs. Erickson told me the story they have conveyed to you that Chris used his fingers to look at it previously and broke it. Chris had not said anything to me because he had looked at it, showed Mr. Erickson it was broken and that he had not done anything wrong. I asked Mrs. Erickson "if there wasn't anything wrong with the mirror, why had Mr. Erickson asked Chris to look at it in the first place?" She did not respond to my question, just asked what was I going to do about it. I asked the same question again, still no response. I can only guess that is what they are referring to about me being rude. I certainly was not trying to be rude, just point out the facts. The oil service was performed the next day and picked up on August 12. It was not until later that day that I asked Chris about the encounter and he told me the story. Now as proof to what I am saying, I challenge anyone and everyone reading this and Mr. and Mrs Erickson to go to any car in the parking lot and see if there is room to put an ink pen much less two fingers behind the glass of the mirror. It is impossible unless it is broken! Best regards Dale Hoerl dba Dale's Automotive This is in response to Timothy Erickson letter about his mirror. First some background about me. I started in the auto repair business 48 years ago. I am and have been an ASE Master Certified Technician for over 40 years and have had my own business since February 15th 1982, at this location for 37 of those years. I was one of the first 12 shops in the Kansas City region to be a AAA approved facility when they started the program here in 1996. I have remained AAA

Thank you, Marcy! We’re proud to provide our community with reliable auto service. We work hard to get all our guests back out on the road quickly and safely. We’ll see you next time!

Patrick, we greatly appreciate the sincerity of this review. Thank you for accurately summing up our business practices here at Dale's, and for being a dedicated patron of our shop. We always look forward to your visits! Take care.

Scott, we are unaware of your visit to us here at Dale's Automotive. We have no record of you ever being a customer here. It would be nice to work with you one day when you need automotive services and earn a true rating from you! Thank you.

Thank you Caleb. Let us know if we can help in the future.

Thank you Jesse. We have found the details make all the difference, that is why we ask so many questions of our customers. This helps us help you.