I am verydisappointed in my experiencewithNapa, they havemostlikelylost my business! I bought my parts online through them to be delivered to the store! Sent wife to pick them up and magically they can't find my order for half the parts in their computer! So I have to go online and reorder them while my wife waits in the store and now the same parts are costing me close to 600 instead of 418 dollars! I've spent quite a chunk with them over the last week and don't really feel they made it right. And to top it off my two hardware kits were not part of the new equation. So then I try to reorder them online and can't get their pos website to work! Beyond frustrated I tell my wife to just return everything and we'll go elsewhere. They claimed that they can't let her, that I would have to! So after 3hrs of my wife being there I sent her to carquest to get the rest of my parts! No wonder people shop online! Then I go to put it together tonight and discover they shorted me my brake pads that were part of the rotor kit I bought as well as they shorted me my dust caps. All of which I had payed for! So now it's 70 mile round trip to the parts store again plus my time! I'm beyond pissed!

Good knowledgeable service at the counter.

Very knowledgeable staff! A wide selection of quality automotive repair parts!

Staff was helpful but they could not provide the pair supplies I needed

Sunday January 21 1200. Asked for specific clamp. Staff one female and one male stare blankly. Spending 90 seconds on a computer search would gave greatly augmented customer "service" what a joke.

Good people didn't have a receipt guy remembered the transaction and merited the exchange still