Log in Get Started
Google
Paul Schultz

May 23, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

I am verydisappointed in my experiencewithNapa, they havemostlikelylost my business! I bought my parts online through them to be delivered to the store! Sent wife to pick them up and magically they can't find my order for half the parts in their computer! So I have to go online and reorder them while my wife waits in the store and now the same parts are costing me close to 600 instead of 418 dollars! I've spent quite a chunk with them over the last week and don't really feel they made it right. And to top it off my two hardware kits were not part of the new equation. So then I try to reorder them online and can't get their pos website to work! Beyond frustrated I tell my wife to just return everything and we'll go elsewhere. They claimed that they can't let her, that I would have to! So after 3hrs of my wife being there I sent her to carquest to get the rest of my parts! No wonder people shop online! Then I go to put it together tonight and discover they shorted me my brake pads that were part of the rotor kit I bought as well as they shorted me my dust caps. All of which I had payed for! So now it's 70 mile round trip to the parts store again plus my time! I'm beyond pissed!

Reply from the business:

May 24, 2024

Hey Paul Schultz We appreciate your feedback and would really like to learn more. Please give us a call at 1-800-538-6272 so we can look into this for you. Thank you!

{{totalComments}} Comments

There is no comments yet. Be the first one to comment!

Get in touch with an Expert today

Grow your business starting today!