Honest mechanic with friendly service.

Brought in an older Honda accord with just a couple issues I assumed were minor: fix an inside door handle that had come unlatched and replace a plastic lock cover on the interior door that had broken off. Assumed this would be a simple and easy fix, just didn't have the time to mess with it. I had never been to Doug's, but just trusted the overall positive online reviews. Unfortunately Doug's never quoted me a price, just went ahead and ran a diagnostic ($115) and decided to replace the door lock actuator ($68.99 for the part, $115 for the labor). Ironically this is an older car and none of the other automatic locks work, so given the choice I would have never had them run diagnostics OR replace the door lock actuator. To remove and replace the door lock switch it was another $163.18. By the time all was said and done, the whole ordeal took an entire week and I paid around $500. When I picked the car up only one of the automatic locks was working. I brought this up and was told to add lubrication to get the other locks going. Shocker - that didn't work. Really no huge deal, but why pay hundreds of dollars to fix one door lock motor on an old beat up car if the other three don't work? Logic would say 'just leave it alone.' Had I known what I do now, I would have just kept driving it as it was. Would have been really nice if the crew at Doug's would have thought to involve me in the decision making, or at least given me some other options, before I was stuck with such a high cost for what I thought was going to be a quick and easy fix. I brought all this up with staff, but was told most of their customers just trust them to make these calls. Won't be returning.

Ended up needing to replace my water pump and got that diagnosed at Meineke, which you may think would be cheaper than a mechanic. They tried charging me an outrageous amount for just that, so I decided to call around to find a mechanic. Doug’s gave me an estimate and was able to get my car in a good time. Right away I could tell these guys were legit. He also found a couple other issues, that meineke wasn’t including in there estimate and he gave me a very good deal to get the water pump and those other issues fixed! He charged a lot less than anyone else and wasn’t trying to screw me over like you see many mechanics do today! Highly recommend!

As a woman who hasn’t invested much time in understanding cars, I appreciated being treated with responsiveness and transparency about prices. I can recommend this repair shop to others who are in similar positions!

From out of town and needed help. They did a great job at a fair price. Thanks!

Doug’s Automotive does great work in a timely manner along with a fair price. Highly recommend!