New Concept Auto Service - Bonner Springs

Auto body shop in Bonner Springs, Kansas

4.5
StarStarStarStarHalf Star
42 Reviews and Ratings
Write a Review

0

0 Reviews

5
0
4
0
3
0
2
0
1
0
0
0
Clear Search
Google
Chris Brown

Dec 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

They wanted to do complete brakes and charge separate for the brake fluid exchange. I already knew the front brakes weren't bad as we had replaced them just last yr. They told us rotors also needing replacing all around; also not true. Just got back from my regular mechanic; none of the services they wanted to charge me over $1000 for was needed. I wanted to like this place, but I no longer trust them.

Reply from the business:

Dec 24, 2023

Hi Chris, we are sorry that you did not have a 5 star experience at our shop. We would love to discuss things further and make this right. Please give us call at (913) 286-1850 at your earliest convenience.

Google
Fonda Dutton

Dec 24, 2023

StarStarStarStarStar

I found their shop friendly and clean. They didn't treat me like I was stupid. They gave me a actual estimated price that I could work with and when they was done with the work it was cheaper than the estimate price and the work was top of the line prefect. I have never had a car place treat me this good. And their diagnostics result was in such detail that they even took photo of even the most littlest thing they went in such detail that I called it my DNA test for my car because that how much detail they put in it and they was fast. It was done alot quicker too. It was amazing all the stuff there are wonderful Juliza and Jose and even the guynin the shop working on my car. And they have fun with each other great team work and happy place hope it keep up the great work.

Reply from the business:

Jan 24, 2024

Hi Fonda, thank you so much for the 5 star review! It's great to know that you found our team friendly, the shop clean, and that you appreciated the transparent and fair pricing. We're especially delighted that the work exceeded your expectations, and the detailed diagnostics felt like a "DNA test for your car." We take pride in providing top-notch service and making our customers feel valued. We're grateful for your kind words and your trust in our services. We look forward to serving you in the future!