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sharon Lichtenauer

Mar 24, 2024

Quick quality service. No surprises. I'll continue to use New Concept. Best prices I've seen.

Hi Sharon, thanks so much for the 5 star review! We are glad you found our service to be quality and quick with affordable prices. We look forward to seeing you again!

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Jackson Barbour

Mar 24, 2024

Hi Jackson, thank you for leaving us a 5 star rating! Give us a call the next time your vehicle needs anything!

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Shawna Stevenson

Mar 24, 2024

Great place!! Informative and honest work!!

Hi Shawna, thank you for the 5 star review! We appreciate your kind words and hope to see you again in the future!

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Pamela Jordan

Mar 24, 2024

Great customer service. I love how you get updates by text, along with pictures. Also you have your estimates so you can accept which services you want.

Thank you for the 5 star review Pamela! We are happy to hear that you found our text updates and pictures to be helpful. We hope to see you again in the future!

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LuEllen Scouten

Mar 24, 2024

It was quickly completed, and the waiting area was comfortable and clean.

Thank you for the 4 star review LuEllen! We are glad we could provide you with prompt service and that you found our waiting area to be comfortable and clean. We hope to see you again in the future so that we can provide you with a 5 star experience!

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Masha Korjenevski

Mar 24, 2024

Attentive and thorough!! Love the way they do business!! Thanks 🙏

Thanks so much for the 5 stars Masha! We are glad you found us to be both attentive and thorough. We appreciate your kind words and hope to see you again in the future!

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Reyna

Mar 24, 2024

Hi Reyna, after checking our database, we have no records of you visiting our shop. Was this rating left on accident? Please feel free to contact us if you would like to discuss this further.

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Nita Latrice

Mar 24, 2024

Super friendly and greeted my kids with snacks while we waited on an oil change. It was almost nap time for my daughter and one of the ladies even brought in paper and markers for my toddlers to color. ❤️ Oil change took about 45 mins

Hi Nita, thank you for leaving us a 5 star review! We're delighted to hear that you and your children had such a positive experience during your visit with us. Creating a welcoming and family-friendly environment is important to us, and we're glad that our team could make your wait enjoyable for everyone. We're also happy to hear that your oil change was completed efficiently, allowing you to get back to your day in a timely manner. Thank you for choosing New Concept Auto Service - we hope to see you and your family again for any future automotive needs!

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JustATruckinGirl

Mar 24, 2024

My overall experience wasn't good. They fixed 1 of my 3 issues. The ac/heat now works, so that was good. Also, they were very kind. But what they wanted to charge me for brakes and air filters was insane. A little over $1,400. My main issue of the steering being difficult to turn wasn't checked because I refused to have the brakes done, and now it's actually worsened. I was able to get a much more reasonable estimate elsewhere but now, unfortunately, my car is out of the warranty, and the main issue wasn't fixed, so I'm stuck with the steering issues at the moment. But as I said, they did fix the ac/heat, so at least I can use the ac to cool me down after sweating from fighting with the steering wheel. 😏

Hi JustATruckinGirl, we are sorry you feel you did not have a 5 star experience at our shop and that we were unable to fix all of your vehicle's issues. We would like to discuss this further with you and make things right. Please call us at your earliest convenience at (913) 286-1850.

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David Dennis

Mar 24, 2024

This was my first visit to this business. I was very impressed by their efficiency, comprehensive evaluation of my truck and friendliness. They treated me with respect and did an outstanding job on the assessment of my vehicle. I will definitely be using them again.

Thank you for the 5 star review David! We're happy to hear that you were impressed by our efficiency, thorough evaluation of your truck, and the friendliness of our team. Treating our customers with respect and providing outstanding service are core values for us, and we're delighted that you experienced that during your visit. We look forward to serving you and your vehicle again in the future!