McCarthy Subaru Service

Auto body shop in Baldwin City, Kansas

4.5
StarStarStarStarHalf Star
41 Reviews and Ratings
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Anuta Pravdina

May 17, 2024

StarStarStarStarStar

Amazing service , fast , cheap ! Thank you

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Michael Gisel

Aug 24, 2023

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Wesley Bulleigh

Jul 24, 2023

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I have had a very positive experience

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vicki berg

Jun 24, 2023

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Great service and staff

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Jerry Floersch, Ph.D., LCSW

May 24, 2023

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Reply from the business:

May 24, 2023

Thank you, Jerry! We're so happy to have earned your five-star rating and to know that you had a great experience at McCarthy Subaru. We pride ourselves on providing excellent customer service and it's great to know that we succeeded in doing so with you. We hope to see you again soon!

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Petra Horn-Marsh

May 24, 2023

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Prompt, friendly, professional and family like!

Reply from the business:

May 24, 2023

Thank you for your kind words, Petra. We're so happy to have you as a customer and to know that you feel like part of the McCarthy family. We pride ourselves on providing prompt, friendly and professional service and it's great to know we're meeting your expectations.

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Pat Adams

May 24, 2023

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Attendant was rather rude. $85 for oil change was highway robbery. They did not rotate my tires, even though they were purchased from "Briggs" I was told I would now be charged gor tire rotation. I disagreed asked that they rotate them for me as they were purchased there, not wasn't done. When I complained about the price of the oil change attendant said "welcome to the new world". Wrong thing to say to a customer. I now have a new mechanic. I'm so done with Subaru. When it was Briggs & Chad took care of me I felt like I was treated respectfully & courteously.

Reply from the business:

May 24, 2023

Thank you for bringing this to our attention, Pat. We're sorry to hear that you had a poor experience with one of our service technicians and that you felt taken advantage of regarding the cost of your oil change. Our goal is always to provide excellent customer service and it sounds like we missed the mark in this instance. I'll be sure to pass along your feedback to our team so that they can learn from this interaction. Thank you for choosing McCarthy Subaru and we hope that you'll give us another chance in the future.

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Brandon Grosdidier

May 24, 2023

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Reply from the business:

May 24, 2023

We're glad to hear that you had a positive experience at McCarthy Subaru. We strive to provide excellent customer service and we're happy to know that we were able to meet your needs. We hope you'll consider us for your future automotive needs.

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Stephen Evans

May 24, 2023

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Wait seemed to be much longer than I was told to expect. From 1hour to almost 2.

Reply from the business:

May 24, 2023

Stephen, thank you for choosing McCarthy Subaru and taking the time to leave a review. I'm sorry to hear that your wait was much longer than you were told to expect; we do our best to keep our customers informed of any delays. I'll pass on your feedback to our service team so they can work on improving their timeliness. Thank you again for choosing McCarthy Subaru and we hope to see you back soon!

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Margaret Curry

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Thank you, Margaret! We're so happy to have earned your five-star rating and to know that you had a great experience at McCarthy Subaru. We pride ourselves on providing excellent customer service and it's great to know that we succeeded in doing so with you. We hope to see you again soon!