Thank you for bringing this to our attention, Stuart. I'm sorry that the video of your vehicle inspection wasn't uploaded and that you never received it. I'll make sure to follow up with our team to figure out what went wrong in this case. I understand how frustrating it can be when you're expecting a car wash and it doesn't happen, so thank you for bringing this to our attention as well. We strive to provide excellent customer service and I apologize that we didn't meet your expectations in this case.

Thank you for your positive review of McCarthy Subaru, Mary Anne! We're happy to know that you've had a good experience with our staff and that they've been able to help keep you updated on your vehicle's maintenance. We hope you'll continue to choose us for all of your automotive needs in the future.

Thank you for bringing this to our attention, Pat. We're sorry to hear that you had a poor experience with one of our service technicians and that you felt taken advantage of regarding the cost of your oil change. Our goal is always to provide excellent customer service and it sounds like we missed the mark in this instance. I'll be sure to pass along your feedback to our team so that they can learn from this interaction. Thank you for choosing McCarthy Subaru and we hope that you'll give us another chance in the future.

Thank you, Margaret! We're so happy to have earned your five-star rating and to know that you had a great experience at McCarthy Subaru. We pride ourselves on providing excellent customer service and it's great to know that we succeeded in doing so with you. We hope to see you again soon!

Stephen, thank you for choosing McCarthy Subaru and taking the time to leave a review. I'm sorry to hear that your wait was much longer than you were told to expect; we do our best to keep our customers informed of any delays. I'll pass on your feedback to our service team so they can work on improving their timeliness. Thank you again for choosing McCarthy Subaru and we hope to see you back soon!

Thank you for your kind words, Petra. We're so happy to have you as a customer and to know that you feel like part of the McCarthy family. We pride ourselves on providing prompt, friendly and professional service and it's great to know we're meeting your expectations.

Thank you for choosing McCarthy Subaru, we are thrilled to have earned your 5-star rating! We pride ourselves on providing excellent customer service and it is great to see that we met your expectations. We hope you'll come back and visit us again in the future!

Thank you for choosing McCarthy Subaru, Jennifer! We're glad to have you as part of the family and appreciate your kind words. Our team is passionate about delivering an exceptional experience and we're happy to know that we succeeded in doing so for you. We hope to see you again soon!

Thank you, Tracy! We're so happy to have earned your five-star rating and to know that you had a great experience at McCarthy Subaru. We pride ourselves on providing excellent customer service and it's great to know that we succeeded in doing so with you. We hope to see you again soon!