Valley Communities Credit Union Wisconsin Rapids
Mortgage broker in Amherst Junction, Wisconsin
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Roxie is one of the friendliest tellers I have met. She is always smiling and ready to help.
Reply from the business:
Dec 16, 2022Thanks for leaving a review and mentioning Roxie. You’re right, Roxie is always going above and beyond. We’ll be sure to share your praises with them!
Super easy to sign up for my checking and savings accounts, took no more than 15 minutes! Cindy even sent me a thank-you card in the mail after I joined :)
Reply from the business:
Dec 16, 2022We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Every time I've been there it's been an unpleasant experience. I have been given rude remarks when I just became a member and I was completely new to the bank. I don't feel comfortable going there and the customer service is not the best at all. The online banking apps do not work as well as they should and could use a lot of improvement.
I have been a customer for over 15 years. My granddaughter needed a loan for a car. June helped us with everything that we needed to do in order for her to buy a car. I am happy to say that within a few days my granddaughter got approved and already has the car that she wanted. My husband & I have purchased a few cars & have used Valley Communities for our loans. In addition, we helped another granddaughter in 2020 so that she could also purchase a car. Thank you, June & all of the staff, at Valley Communities.
Reply from the business:
Aug 16, 2022Thank you for your 5 star review! It means a lot that our members are happy with our services.
Sherry was absolutely amazing with every aspect of my home purchase. Being a first time home buyer I had many questions and concerns. She ALWAYS answered and/or called me back right away with the answers to my all my concerns. She was extremely knowledgeable and helpful in every way. This was a great start to a friendship with her and Valley Communities Credit union as a whole. I can't thank you enough Sherry!!
Reply from the business:
Aug 16, 2022That is such a great review - thank you! We really appreciate hearing how team members like Sherry are helping our members.
We love working with Sherry Berry. She is able to process our loan requests very quickly and has always had the answers to our questions. The staff in general at the Rapids office is warm and friendly. What a great environment. Thank you Sherry for all you do! :)
Reply from the business:
Aug 16, 2022Thanks for leaving a review, and mentioning Sherry! You’re right, Sherry is always going above and beyond. We’ll be sure to share your praises with her!
This was the second loan I have received from VCCU. The first was when my own credit union wouldn't even give me one. These people work with you and really want to see you succeed. June was the loan officer that helped me with my car loan. It so easy, she went over the different insurances and add-ons that the dealers pressure you to take. She took the time to figure out if they would be a good deal for ME personally!! I truly appreciated and trusted her to help me through the process! PLUS I got an AMAZING vehicle in the end!! THANK YOU JUNE!!
Reply from the business:
Aug 16, 2022June and the entire team thank you so much for this review! We really appreciate you being a member. We are so glad we can help you, and we're here to help you reach all your financial goals.
june did a great job explaining all our options and took care of us in every aspect.will be back for more services
Reply from the business:
Aug 16, 2022Thanks for leaving a review, and mentioning June! You’re right, she is always going above and beyond for our members. We look forward to serving you again soon.
Sherry was very pleasant and professional in handling our loan. She took our information over the phone and called back a few hours later to let us know it was approved. She explained all our options and answered any questions that we may have had. The next day we stopped in and signed papers and the funds were transferred into our account before we left. We definitely can give Sherry 5 stars when it comes to service.
Reply from the business:
Aug 16, 2022On behalf us all of us at VCCU, I would like to thank you for sharing this great review about Sherry! We are thrilled that your loan experience went smoothly.