Valley Communities Credit Union Stevens Point
Mortgage broker in Amherst Junction, Wisconsin
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In general they are very good but a typo was made when ordering my replacement debit card, causing me to wait an additional two weeks for a second card to arrive. I have had several subscriptions cancel and I will have to pay late fees for some of them when I finally get my card. They are friendly staff and I understand that mistakes are bound to happen but this has been a huge and expensive inconvenience for me.
Reply from the business:
Jun 16, 2023We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We value our members’ opinions and would like to thank you for bringing this to our attention.
Went to the Stevens Point branch to get a loan and Ashley got me approved and the loan in the same day within hours!
Reply from the business:
Mar 16, 2023We can’t thank you enough for the kind words about Ashley and your loan experience. Your review means a lot to us and lets us know we’re on the right track!
Every time I interact with anybody at VCCU they always greet with a warm smile and do everything they can for me and other clients. My experience with VCCU has been nothing short of comfortable and fluid.
Reply from the business:
Feb 16, 2023Thanks so much for sharing your experience with us. We hope to see you again soon.
I have been with Valley for over 10 years and I love my credit union. Always a good experience every time I go to see them. I recommend this location very much.
Reply from the business:
Feb 16, 2023Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Best banking establishment I have ever belonged to. Great friendly staff. Very understanding and helpful.
My husband passed away recently and we had account with them. I have spent past two months trying my best to do all the things and paperwork with credit union, bank, his job and valley credit union promised to offer to help me with our joint account there but instead locked me out of accounts and screwed up my new health insurance, and other automatic monthly payments that came out of the accounts and made my lfe ALOT more miserable than already has been this year. Not very understanding people there at all, not helping and some plain outright rude😥💔
Thank you to Leann for her quick response on securing an auto loan for me. The process is always seamless with Valley Community. Leann's and the complete staff is always amazing to work with.
Reply from the business:
Aug 16, 2022Thank you for your great review! We are glad that we could help you with your auto loan. Members like you are what make VCCU successful.
Very disappointed with the employee turnover. Service isn’t what it used to be.
Reply from the business:
Aug 16, 2021I'm sorry you've had a negative experience. We do our best to meet our members' needs, and that may include adjustments to staff. If any of our employees or products have failed to meet your expectations, please contact me at marketing@vccuwi.com and we will work to resolve the issue.
We inquired about a Travel Trailer loan with Angela Dinkins from the Stevens Point office and our expectations were absolutely exceeded. Not only are the rates and payment plans perfectly inline with what we were looking for, Angela processed the entire transaction in less than 72 hours! And.. she was so much fun to work with! Thanks VCCU!
Reply from the business:
Aug 16, 2021Thank you for your review!
Way too much employee turnover. Time to find a new credit union.
Reply from the business:
Aug 16, 2021I'm sorry you've had a negative experience. We do our best to meet our members' needs, and that may include adjustments to staff. If any of our employees or products have failed to meet your expectations, please contact me at marketing@vccuwi.com and we will work to resolve the issue.