Palmetto Citizens Federal Credit Union
Mortgage broker in West Columbia, South Carolina
Write a Review
0
0 Reviews
Dalton Taylor is a stand up guy who made fraud report/card replacement an easy process....unlike someone else at another location
Reply from the business:
Aug 16, 2022Thank you for taking the time to share your feedback. We are happy to hear Dalton was helpful, but are sorry to hear you had to deal with fraudulent transactions and for any issues you experienced during that process. If you'd like to provide any additional feedback, you can also send us a message using the Help Desk in online/mobile banking, call us at 803-732-5000 or visit any of our offices. We appreciate your membership with Palmetto Citizens and thank you again for your review.
Great local bank with amazing rates. Friendly and helpful staff!
Reply from the business:
Aug 16, 2022Thank you for taking the time to provide your feedback and for being a Palmetto Citizens member! We're very happy to hear you've been pleased with your credit union and hope you will always continue to be in the future. If we can assist you with any financial needs or questions in the future, please do not hesitate to let us know.
My experience with PCFCU has been excellent. I have used several banks in the past but I think y'all are the friendliest & helpful that I've ever used. I really like that I can do almost all my banking online. I have several accounts & plan to continue using y'all for all my banking needs!! In this day when kindness & customer service is hard to find~~I have always experienced it here. Please continue the great job!!
Reply from the business:
Aug 16, 2022Thank you for the kind words and taking the time to share your feedback. We are so happy to hear you've had such great experiences with us and hope you always will in the future. We know you have a lot of options for your financial service needs and are grateful you have trusted Palmetto Citizens. Thanks for being a member!
This review is not specifically for this location. I opened my first bank account here and the service is usually pretty great. My review is for the company as a whole. I'm giving them a three because the service in person is pretty good. However, I have had to major incidents in the last 6 months of something going wrong with my account. I have to say that it is really hard to get someone on the phone. Earlier today, I was on hold for over 15 minutes trying to speak with someone until I finally hung up to call back and leave my number. I am extremely frustrated and am giving thought to closing all of my accounts with them and moving to another bank. I. find it kind of ridiculous that someone can't answer the phone to answer a couple of questions regarding my account. I couldn't even get a someone on the phone to tell me my balance. I just ended up sending an email and I'll just go in person. It might take three days for someone to reply back over the internet. I'm very disappointed in this bank.
Reply from the business:
Aug 16, 2022We deeply apologize for any issues you've had trying to reach us by phone and receiving answers to any questions you have regarding your account. Our goal is to always provide our members with friendly, quality service in a timely manner and apologize for not meeting those expectations for you. In addition to calling or visiting an office, you can also send us a message using the Help Desk in online/mobile banking to receive assistance with your account. We apologize again and have forwarded your comments to our management team to help in enhancing our service in the future to better serve all our members.
This used to be a great branch to do business with but it has gone way down hill. Poor staffing. Luckily I do not go in there much.
Reply from the business:
Aug 16, 2022Thank you for taking the time to provide your feedback. Our goal is to always provide our members with friendly, quality service in a timely manner, and regret if we've not met those expectations for you during any visit to our West Columbia Office, or any of our offices. We will pass along your comments to the management team of this office to help provide better service to all members in the future. We apologize again, and if you have any additional feedback, or would like to have a representative contact you to discuss your concerns, please let us know by sending a message using the Help Desk in online/mobile banking, calling 803-732-5000 or visiting any of our offices. Thank you again for sharing your feedback and for being a Palmetto Citizens member.