Stuck between a 2 and a 3. We went to Homestar because a coworker recommended Bryson and his team. Wendy was absolutely wonderful and very helpful! She helped make the process easy and was able to answer questions for us as needed and we loved working with her. Bryson would only communicate with us through text/email and was difficult to get a hold of if we needed to talk to him on the phone. We only spoke to him on the phone once throughout the whole process. When he did respond to our emails he was informative and explained things for us as needed. We really appreciate everything Bryson and his team did for us in assisting us with our loan, as overall his team was very very helpful and knowledgeable and we thank them for being there for us. We just felt lead on about certain aspects of our loan and did not appreciate getting a phone call 18 hours before closing letting us know about things we thought we had clarification on that actually turned out to be not true that we had asked about repeatedly. Homestar is very knowledgeable and is able to help a lot of people afford homes in the Franklin/WNC area, but we wouldn’t really recommend them. If you do decide to go with them make sure you ask the right questions and get answers when you need them and not wait on anything if you feel uncomfortable.