I have been a long time customer at FT and have had questions regarding multiple services in the past. When I decided to inquire info about a home mortgage, HELOC etc. Shanae Martin suggested I spoke with Brandon Martin. He has been the most patient and caring individual I have dealt with in a long time at FT. Brandon took time to call me, updated me and explain to me multiple times which option would be best and gave me time to decide. I truly appreciate the personalized service I received from Brandon. If I or anyone on I know is in need of mortgage or any services at Family Trust, I would say to consider Brandon Martin First. If itβs not a service he provides at family trust, I know he would always tell us whom we need to speak with. I look forward to working with Brandon in the future for any of my FT services needs. Thank You Brandon! π Update 7.13.23 I was in the Dave Lyle location again and came in contact with teller, Jeremiah. He was very polite, pleasant and during my encounter and he mentioned the 9 month certificate promotion. Jeremiah gave me all the necessary info and asked if I was interested. I told Jeremiah yes and he asked me to have a seat in the lobby. I was immediately greeted by Rebecca Franco and her bubbly personality. My services was handled superbly and very professionally by both Jeremiah and Rebecca. Thanks Again for the Great Customer/Member device you continue to provide! Keep Winning! π
Reply from the business:
Jun 16, 2023Hi Vicky, we're delighted you had a great experience and that Brandon provided exceptional service and took the time to help you understand the options. At Family Trust Federal Credit Union, we appreciate your support and look forward to continuing to serve your financial needs.