Palmetto Citizens Federal Credit Union
Mortgage broker in Lexington, South Carolina
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I would say they have terrible customer service, but you can't be bad at something you really don't do. I had fraud on a credit card (which they caught to their credit) and there is nowhere to dispute the charge as part of the website beyond sending an email to an outside company who handles their credit cards. Long story short, after several unanswered emails I went by a branch and someone called to check the status of my dispute. The money was returned to my card, but I am still waiting for any type of reply that the case was even opened (yes I know it has been closed, I am referring to communication) from back in April. For reference, it is almost August at this point. Also I have had 2 late payments to this bank simply due to the fact that THEY NEVER BILLED ME! This is a secondary account for me and I noticed the payments due, one on my Visa card, and one on a personal loan simply by logging into my account because I knew a payment had to be coming up even if I never received a bill and saw the red past due notice. When I messaged as to why I never received a bill it took about 3 days to get a reply (again messaging whatever outside company they use) and my reply was basically "Well, if you log into your account you can see when a payment is due" For now I am keeping an account just for the one fact that their Visa has a very low APR. Other than that I can not trust them with my money simply due to the poor communication. Then again, as I mentioned in the first sentence, can you really be poor at something you don't even try to do?
Reply from the business:
Jul 26, 2023We deeply regret and poor service or lack of follow up you experienced recently, or any time in the past. Our goal is to always provide friendly, quality service in a timely manner, no matter if you contact us online, by phone, or visiting an office, and apologize if we did not meet those expectations for you. We appreciate you providing this feedback. If you would like for a member of our management team to reach out to you to discuss your concerns, please let us know by sending a message using the Help Desk in online/mobile banking or by calling our Administrative Office at 803-779-1232. Thank you again for providing your feedback and for being a Palmetto Citizens member.
Reply from the business:
Jun 16, 2023Thank you for taking the time to rate our Red Bank Office. If you have any additional feedback on areas we can improve, please let us know by sending a message using the Help Desk in online/mobile banking, calling 803-732-5000 or visiting any of our offices. We appreciate you allowing us to assist you with your financial needs. Thanks for being a Palmetto Citizens member!
Tried to order checks, I changed my address so online it said I had to go to the bank. Went all the way to the bank, showed my info, was told it was all set. Now I get home and try to order checks. It still wants to print my old address and send them to my old address. They have my phone number wrong. I have corrected it three times, they still have the wrong phone number and I still can't order checks.
Reply from the business:
Jun 16, 2023We are very sorry to hear about the issues you've encountered ordering checks or updating your information. Our goal is to always provide our members with quality service in a timely manner and offer online systems that are convenient and easy to use and regret if we've not met those expectations for you. If you are still having issues, in addition to visiting an office, you can also handle these requests by calling our Call Center at 803-732-5000 or sending a message using the Help Desk in online/mobile banking. We have also forwarded your feedback to our management team to help us in improving our service to members in the future.
Great credit union
Reply from the business:
May 16, 2023Thank you for your being a Palmetto Citizens member and for taking the time to share your feedback! We're so glad to hear you've been pleased with the service you've received and promise to continue to always provide that same level of service in the future. We know you have many options for your financial needs and sincerely appreciate you trusting us. Thank you again for being a member and please do not hesitate to let us know if we can assist you with any other financial needs or questions.
Reply from the business:
Mar 16, 2023Thank you for taking the time to provide your feedback and for being a Palmetto Citizens member! We're very happy to hear you've been pleased with our credit union, and we hope you will always continue to be in the future. If we can assist you with any financial needs or questions in the future, please do not hesitate to let us know. Thanks again!
Best place to bank.
Reply from the business:
Jan 16, 2023Thank you for taking the time to share your feedback and for being a Palmetto Citizens member! We're. very glad to hear you've been pleased with your credit union and hope you will always continue to be in the future. We know you have a lot of options for your financial service needs and sincerely appreciate you trusting us. Please let us know if we can assist you with any other financial needs or questions. Thanks again!
Extremely disrespectful used coin machine kept messing up so I got Receipt walked to desk then refused to give me money for my coins becausei didn't have my ID then man asked me if my mom could come up there when I'm a 28 year old man and she's been dead 10 years never felt so disrespected in my life
Reply from the business:
Dec 16, 2022Thank you for taking the time to provide your feedback. We are very sorry to hear you've not been pleased with our credit union and apologize for any poor service you received recently. Our goal is to always provide friendly, quality service in a timely manner and apologize if we did not meet those expectations for you. If you have any additional feedback, or would like to speak to a representative regarding your concerns, please contact us by calling 803-732-5000, visiting any of our offices or by sending a secure message using the Help Desk in online/mobile banking. We apologize again and have also forwarded your feedback to the management team of this office to help provide better service in the future.
I called at 1130Am and I have yet to hear anything back. My cards aren’t working the website and mobile account aren’t accessible and this is after the maintenance was done
Reply from the business:
Sep 16, 2022We regret the wait time and any inconvenience you've experienced trying to reach a representative by phone today. Unfortunately, we are experiencing high call volume today. You can also reach our Card Department directly at 803-376-8068. We apologize again and have also forwarded your feedback to the management team of our Call Center and Remote Services Team to help provide better service in the future.
I've been with Palmetto Citizens since 2003. I love this credit union!
Reply from the business:
Sep 16, 2022We love having you as a member! Thank you for taking the time to review us and share your feedback. We know you have a lot of options for your financial needs and appreciate you trusting Palmetto Citizens. If we can assist you with any other financial needs or questions in the future, please do not hesitate to let us know.
Reply from the business:
Aug 16, 2022Thank you for taking the time to review our Red Bank Office. Please let us know if we can assist you with anything or if there is anything else we can do to improve our service in the future. In addition to visiting one of our 14 offices during business hours, you can also send us a message using the Help Desk in online/mobile banking, email us at pcfcu@palmettocitizens.org (do not include account information) or call 803-732-5000. Thank you for being a Palmetto Citizens member.