Palmetto Citizens Federal Credit Union
Mortgage broker in Lexington, South Carolina
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I've had nothing but issues with this bank. First they got my name wrong, then my address and phone wrong. Secondly, no app will work with them like cashapp or venmo. You can't call them because it goes to an automated call center which has you holding forever. I can't even go there to close my account because I'm only available to do so on the weekends and they have zero Saturday hours like most other banks do. Plus, they never sent me my replacement card and it's been 3 weeks. I haven't been able to even use my account. Worst experience with a bank in my whole life.
Reply from the business:
Aug 16, 2022We sincerely apologize for any inconvenience you’ve experienced since opening your account. Our goal is to always provide our members convenient account access as well as friendly, quality service in a timely manner and apologize for not meeting those expectations for you. We have passed along your feedback to our management team to help improve service to all members in the future. For assistance, or to discuss your concerns further, please send us a message using the Help Desk in online/mobile banking, visit any offices or send an email (don't include account info) to pcfcu@palmettocitizens.org. We apologize again and appreciate your membership with Palmetto Citizens.
Melody Nelson is THE MOST unprofessional and rude bank representative that I have EVER spoken with. Things happen and employees make mistakes but raising your voice towards a customer and not taking any responsibility for the mistakes of your employees, is ABSOLUTELY UNACCEPTABLE. Melody should be fired. She is in the wrong profession for her hateful personality.
Reply from the business:
Aug 16, 2022We are sorry to hear your experience dealing with our staff member was not a good one. We strive to provide all our members with quality, friendly service in every situation and regret if we did not meet those expectations for you. We will pass along your feedback to our management team to evaluate and help improve our service in the future. If you'd like to discuss this matter further, please call us at 803-732-5000, visit any of our offices or send a message through the Help Desk in online/mobile banking.
When I first moved to Columbia I dealt with PC. They behaved just like a bank. I have since found another local credit union that is MUCH better.
Reply from the business:
Aug 16, 2022Eric, we are sorry to hear you were not pleased with your experience with Palmetto Citizens. We strive to provide all our members quality, friendly service along with low cost accounts and services, and regret if we did not meet those expectations for you. We are glad to hear you've chosen to stay with another credit union rather than go to a bank, and hope you'll continue to be happy with them. If you would like to discuss your concerns further, or if we can even assist you again with any financial need or question, please let us know by sending an email to pcfcu@palmettocitizens.org (do not include any account info), calling 803-732-5000 or visiting any of our offices.