RoundPoint Mortgage Servicing LLC
Mortgage broker in Jefferson, South Carolina
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Your website completely forgot me, my user name and my password. The automated attendant was just as bad. After entering in all my information, it started repeating "I cannot help you with that, I cannot help you with that'.. I hadn't asked for anything yet
Reply from the business:
Aug 16, 2022We're sorry to hear that you are dissatisfied with our website. Our Social Media Manager is going to contact you regarding this issue and provide with any information you may need.
Very helpful, answered my question and helped me log in
Reply from the business:
Aug 16, 2022We are so happy to hear about your experience. RoundPoint is committed to great customer service, and we appreciate you taking the time share this feedback with us!
The person I spoke with was very knowledgeable and helpful.
Easy and fast, Alex was also patient and kind. Nice experience!
Reply from the business:
Aug 16, 2022This is excellent to hear. Nothing makes us happier than learning about how we've made our customers happy. Thank you for sharing your experience with us!
Very positive; I was helped by a skilled team with decades of experience. They were able to help in a complicated situation in which other mortgage pros werent able to. Definitely will go back to them when need arises. Thanks!
Reply from the business:
Aug 16, 2022We are so happy to hear about your experience. RoundPoint is committed to great customer service, and we appreciate you taking the time share this feedback with us!
Reply from the business:
Aug 16, 2022We're sorry to see your experience was not the best. Please give us more details about your experience at SocialMedia@roundpointmortgage.com. Our Social Media Manager will be in contact as soon as you provide more details.
The one I was talking to helped me with the goodbye letter I received in the mail today, 4-21-2022, he knew what I was talking about when I called. Good Company to have a loan with. Thank you
Reply from the business:
Aug 16, 2022We're so happy to hear you had a great experience with our Customer Service team. Our whole team works very hard to keep our customers happy.