Palmetto Citizens Federal Credit Union
Mortgage broker in Irmo, South Carolina
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Good service
Went in as a new customer today and setup a business account. The process was very easy and the agent I worked with, Andrew Vaughan, was very courteous, engaging, and professional. I am very happy with my choice to do business with them.
Reply from the business:
May 16, 2023We're thrilled to hear you've decided to use Palmetto Citizens for your business' financial needs! We know you have many options and sincerely appreciate you trusting us. Thank you for taking the time to share your feedback. Please let us know if we can assist you with any other financial needs or questions for yourself or your business. Thanks again for joining Palmetto Citizens!
I am a first time car buyer and McKenzie Lee (Account Services Representative) made my process so easy! She was nothing but kind, informative and helpful throughout the entire process! I am so glad I chose Palmetto Citizens for my auto loan and will never go elsewhere!
Reply from the business:
May 16, 2023We're so happy to hear this, Amelia and congratulations on purchasing your first car! We appreciate you taking the time to share your feedback and for choosing Palmetto Citizens. We know you have a lot of options for your financial service needs and are thankful you have trusted us. Please let us know if we can assist you with any other financial needs or questions. Thanks for being a Palmetto Citizens member!
Very professional and helpful. One attendant even showed me how to play the Zogo game correctly.
Reply from the business:
Apr 16, 2023Thank you for your being a Palmetto Citizens member and for taking the time to share your feedback! We're so glad to hear you've been pleased with the service you've received and promise to continue to always provide that same level of service in the future. We know you have many options for your financial needs and sincerely appreciate you trusting us. Thank you again for being a member and please do not hesitate to let us know if we can assist you with any other financial needs or questions.
I went through the drive-thru, and the teller who greeted me was quick, efficient, and courteous.
Reply from the business:
Feb 16, 2023Thank you for taking the time to share your feedback! We're so glad to hear you've been pleased with the service you've received and will strive to make sure you continue to always be in the future. We know you have many options for your financial needs and sincerely appreciate you trusting us. Thank you for being a Palmetto Citizens member and please do not hesitate to let us know if we can assist you with any other financial needs or questions.
Reply from the business:
Nov 16, 2022Thank you for taking the time to provide your feedback and for being a Palmetto Citizens member! We're very happy to hear you've been pleased with your credit union, and hope you'll always continue to be in the future. If we can assist you with any financial needs or questions in the future, please do not hesitate to let us know. Thanks again!
Having only been a client for under one year, my interaction has not been extensive. However, I have noticed that some of your staff is not warm and friendly, in fact some are almost rude in correcting an error or reminding me of holds on funds deposited. Think there are better methods to handle these problems. That never seems to happen if I bring chocolate!!!
Reply from the business:
Aug 16, 2022Thank you for taking the time to provide your feedback. We are sorry to hear you've not always been pleased with the service you have received. We strive to provide all our members with friendly, quality service and apologize if we have not always met those expectations for you. We will pass along your feedback to help us improve our service to all members in the future. If you would like to provide any additional information or feedback, please send us a message using the Help Desk in online/mobile banking, call 803-732-5000 or visit any of our offices. We appreciate you choosing Palmetto Citizens for your financial needs and hope to continue working with you for many years to come.
The tellers are friendly and efficient.
Reply from the business:
Aug 16, 2022We're happy to hear you've been pleased with the service you've received from our Irmo team and hope you will always continue to be in the future. We know you have a lot of options for your financial service needs and very much appreciate you trusting us. Thanks for being a Palmetto Citizens member!
Reply from the business:
Aug 16, 2022Thank you for the rating and for being a Palmetto Citizens member!
They literally charge a fee for everything. Accidently used my PCFCU acct to pay my CapitalOne credit card instead of my CapitalOne checking and got hit with a fee from PCFCU....CaptialOne never charges fees! Also had to fight tooth and nail to get overdraft charges removed previously when i told them when setting up acct, i do NOT want overdraft protection nor the ability to. They corrected it after arguing with them and was told that it is not turned off and wouldnt happen again. Well it happened again. That's the only reason why there was no money in the account because i stopped dealing with these people. DO NOT USE THEM EVER..GREEDY
Reply from the business:
Aug 16, 2022We are sorry to hear you do not feel your experience with Palmetto Citizens has been a good one. We strive to provide everyone with quality service, low-cost financial products and fewer fees than most financial institutions. While we do charge fees for when applicable transactions are made without sufficient funds in your account, we regret if there was any miscommunication regarding these services. If you'd like us to have someone reach out to you to discuss this matter, please let us know. In addition to visiting one of our 14 offices or calling 803-732-5000 during business hours, you can also send us a message using the Help Desk in online/mobile banking or email us at pcfcu@palmettocitizens.org (do not include account information with this option).