Palmetto Citizens Federal Credit Union
Mortgage broker in Irmo, South Carolina
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Bank is OK really aggravates me about this bank I get charged for using my debit card if I go pass certain amount of transactions mind blowing 🤯 I get charged for spending my own money 💰
Reply from the business:
Aug 16, 2022Wes, thank you for taking the time to provide your feedback. We wanted to let you know there are no fees associated with the number of transactions you make using your debit card for our personal checking accounts. There is a fee for our Low Volume and High Volume Business Checking Accounts due to the nature of these accounts. For more information on our business checking, please visit https://www.palmettocitizens.org/business/checking/. If you have any questions or would like to provide any additional feedback, please send us a message using the Help Desk in online/mobile banking, call 803-732-5000 or visit any of our offices and a representative will be able to assist you.
AcThey're are very good in serving you and helping you with your needs. They offer a lot of financial and other services to the communities. Be sure to read your monthly Palmetto Citizens, Achieve Your Potential- packed with helpful information.
Reply from the business:
Aug 16, 2022We appreciate you taking the time to review our office and share your feedback. We're happy to hear you've been pleased with the service you've received and that you enjoy reading our monthly newsletter! We know you have many options for your financial needs and are grateful you have trusted Palmetto Citizens. Thank you for being a member!
Reply from the business:
Aug 16, 2022Thank you for the rating and for being a Palmetto Citizens member!
Palmetto citizens has really restored my faith in the banking industry not that I have been taken advantage of by them, it’s more about the going above and beyond mentality that was a breath of fresh air. To me the ease of banking and their not trying to charge me for these little crazy fee’s I find other banks doing. In fact while banking at P.C. for a months I received a check in the mail from my former bank not mentioning any names, but evidently they were caught by the government charging account holders for charges that were deemed not correct and Un ethical. They were ordered to pay the account holders back thou it was only $18 or $20 it was just the idea that made me have to question the whole industry.Thank you for being their for me at a time when I needed them. Keep up the great job! Robert Butchart
Reply from the business:
Aug 16, 2022We're so happy you decided to become a Palmetto Citizens member. It is our pleasure to be able to assist you with your financial needs and goals. We appreciate you taking the time to share your feedback and are glad to hear your experience with us has been so positive . We promise to continue to work hard to make sure that continues in the future. Please do not hesitate to let us know if we can help you with any other financial need or question. Thanks again for trusting Palmetto Citizens!
Staff is ALWAYS friendly and courteous. They confirm the transaction I want and they are always accurate.
Reply from the business:
Aug 16, 2022Thank you for taking the time to share your feedback. We are very happy to hear you've been pleased with the service you've received and we will continue to work hard to make sure you continue to be in the future. We know you have many options for your financial service needs and very much appreciate you trusting Palmetto Citizens. Thanks for being a member!
Reply from the business:
Aug 16, 2022Thank you for the rating and for being a Palmetto Citizens member! We're happy to hear you've been pleased with your credit union and hope you will always continue to be in the future. Please let us know if we can assist you with any other financial needs or questions.
I’ve been on hold for 30 minutes. I just want to fix an issue they caused.
Reply from the business:
Aug 16, 2022We apologize for any inconvenience you experienced while waiting to speak with a representatives today and for the long wait time. We hope you were able to get your issue resolved but if you still need assistance, in addition to calling or visiting an office, you can also send us a message using the Help Desk in online/mobile banking. Thank you for being a Palmetto Citizens member and for providing your feedback.
i’m very discouraged by PCFCU. Online mobile banking has been down for 3 days now, all call centers are closed, and when i pull up to an ATM it says my information is unavailable. I can’t check my balance to pay my bills and it’s frustrating. This credit union has really put me in a hole this week. DO BETTER FOR YOUR CUSTOMERS!
Reply from the business:
Aug 16, 2022We apologize for any inconvenience you've experienced during our system conversion this weekend, which will be completed later today, and certainly understand your frustration. You should not have experienced any issues withdrawing or depositing funds at an ATM, but if you did you can return to an ATM and try your transaction again. Online/mobile/phone banking will be back as soon as possible today once our system upgrade is complete. For more information, please visit https://www.palmettocitizens.org/technology-upgrade/. Once our system are back online, we will update our website and social media. We apologize again for the inconvenience.
Reply from the business:
Aug 16, 2022Thank you for the rating and for being a Palmetto Citizens member! We're happy to hear you've been pleased with your credit union and hope you will always continue to be in the future. Please let us know if we can assist you with any other financial needs or questions.
I have accumulated a debt with Palmetto Citizens FCU, in Columbia SC. Instead of abandoning my responsibilities, I spoke with an associate in the credit dept. I attempted to make a settlement offer. I told them I can pay half right now to settle my debt. The woman then went to speak with one of Palmetto's managers. He stated in-order to settle the account, they would forgo future interest and penalties, but I would need to pay the entire amount. I questioned the settlement offer. Neither could give me an answer. So now, instead of negotiating for a portion of the debt, they get nothing. After my conversation, they called the credit unions to report my account in default. Palmetto say's they are not-for-profit. So how is it they charge me interest and fees and claim not for profit? Do yourself a favor. Close your account and run for the hills. If I wanted really bad service, I would have banked at Wells Fargo.
Reply from the business:
Aug 16, 2022We appreciate your feedback and are sorry to hear you have not been pleased with the process of repaying your debt. We will pass along your comments to our management team to evaluate and help improve our service in the future. If you'd like to discuss this matter further, please call our Administrative Office at 803-779-1232, visit any of our offices or send a message through the Help Desk in online/mobile banking.