Did not adequately provide needed documentation in a timely manner. Also released the wrong paperwork for our mortgage, leading to a MAJOR financing problem.
Reply from the business:
Aug 16, 2022We are truly sorry to hear about your experience with RoundPoint. We'd like the chance to turn this around for you. So that we can locate your account, please email your name, property address, and contact information to SocialMedia@roundpointmortgage.com. Our Social Media Manager will contact you as soon as you provide the information above.
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