Exceptionally pushy. Every few days, I'd get a phone call being rushed to send them something else. Each time, we'd get further and further from what I asked to get out of the refinance. They went on about how they offered "the lowest rates" and I almost believed them. I went through paying for and getting an appraisal, weeks and weeks of being rushed to send "one more document". Finally, we're near the end and then I get hit with "you'll need to come up with a few thousand dollars up front..." I stopped listening. I then made one phone call to my current bank and got a matching rate. I would rate 0 stars if I could.