Veterans United Home Loans of Hinesville
Mortgage broker in Coosawhatchie, South Carolina
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Shawn and his team at VU are phenomenal. From the initial discussion through closing, they are thorough and know how to make your home purchase easy and seamless. Highly recommend!!!
They were great!
I couldn’t have asked for a better company to work with. I was new to the home buying market and was purchasing my house on the east coast when I still resided on the west coast. There was always a response to my questions, no matter how silly they probably were. The process was easy to do, and they explained everything and more. I would absolutely recommend Veteran’s United, and have done so on my Facebook posts.
The staff at Veterans United are friendly but the organization is not a friend to Veterans. They are more expensive to work with meaning higher interest rates. My wife and I needed assistance and before they could even determine what we qualified for I received nasty grams about foreclosure and their company appraising my house to sell. Keep in mind this is all within 30 days of a payment. This isn’t my first home but by far the worst mortgage company I have had to deal with. I recommend using Pen Fed and Navy Federal for a loan. Steer clear of this company.
Reply from the business:
Dec 16, 2022Kareem, I'm sorry to see this and glad you brought it to our attention. I want you to know our Client Advocate team is available if you'd like another set of eyes on this. If you still have a copy of one of these pieces in the mail, we'd be happy to review it with you and confirm whether or not it's legitimate. If you need a Client Advocate or help with anything else, reach out to 1-800-212-5200 or ClientAdvocate@vu.com and we'll be here for you. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime. Sincerely, Kendra, Client Relations
Shawn is the ultimate professional. He is very knowledgeable regarding the loan process. He takes the timeout to explain areas in the loan process that may seem a bit confusing. Highly recommend
I will never recommend nor send anyone to you. Still working on an extremely formal complaint.
Reply from the business:
Oct 16, 2022Hey Carolina, I appreciate you writing. I’m having trouble looking you up by your Google profile info but we’d like to look into this if you’re willing. Our Client Advocate team is here for you. If you’d like another set of eyes on this with you, we’re here to help however we can. Please reach out to the Client Advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST. Sincerely, Kendra, Client Relations
