Palmetto Citizens Federal Credit Union
Mortgage broker in Blythewood, South Carolina
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Editing my rating because my issue did get solved. They don’t know how to do their jobs clearly. My dad died in 2020. My mom brought his death certificate and paid off his credit card to close his account. They have this on record. They never closed his account and two years later someone hacks into his credit card. The only reason I found out is because I noticed the bank had been taking $25 out of my account for four months for something not even related to me to transfer to my dead fathers account. I really only use my account to pay my credit card. I’m not even legally liable for whatever money my dad owes, his wife, my mother is. This bank stole from me and refuses to give me money money back. They also forced my mom to pay off the credit card again even though no one has the card and none of us have tried to use it. They failed to do their job and now they are making us pay for it. You would think that their system would flag that someone who has been dead for two years should not be making charges. To make matters even worse, not one time did I receive any letter in the mail or any message on my account that they would be taking money from me to pay for their mistakes. Shameful! Edit to add the manager wouldn’t even come out to talk to my mother. We were also told we would receive a call after visiting weeks ago to follow up, never got one!
Reply from the business:
May 16, 2023We are very sorry for the loss of your father and deeply regret any further issues or inconveniences we may have caused you during this already difficult time. We sincerely apologize and understand a representative has already reached out to you to resolve this issue, but if you have any additional feedback or need any further assistance, please let us know by sending a message using the Help Desk in online/mobile banking, calling 803-732-5000 or visiting any of our offices.
I recently opened a new account with PCFCU. Wanted to check and see if a direct deposit had been added to my account. Was on hold for over 30 minutes and continued to get the recording. I tried to access my account through your portal 6 times and it keep saying I had a invalid account. I left my my phone number for a return call following the instructions on the message. I still haven’t received any feedback or message from PCFCU.
Reply from the business:
May 16, 2023We’re sorry to hear you’ve experienced issues trying to reach a representative by phone and accessing your account online. Our goal is to always provide friendly, quality service in a timely manner and offer convenient systems to meet all your financial needs and apologize if we’ve not met those expectations for you. A representative should have already reached out to you and we apologize again for the delays in getting back to you and for any issues you had. Please contact us if we can be of further assistance.
Clearly they don't want or need anyone's business. I tried calling several times and never got through, and no one ever responded to my callback request. I went ahead and applied for a loan online and still, no one is contacting me!! I have now applied elsewhere - unfortunately they have higher rates, but at least I can reach an actual person.
Reply from the business:
Feb 16, 2023We regret the wait time and any inconvenience you've experienced trying to reach a representative by phone and sincerely apologize for any lack of follow up by our staff. Our goal is to always provide friendly, quality service in a timely manner and regret we have not met those expectations for you. We apologize again and have also forwarded your feedback to the management team of our Call Center and Remote Services Team to follow up with you and help provide better service in the future to all our members.
Less than 1 star! Still on hold listening to recorded messages. This is ridiculous! But oh no, let someone be late with something and there are fees involved! I am a victim of fraud and I need to speak to someone! Going to move my money! I said what I said!
Reply from the business:
Sep 16, 2022We regret the wait time and any inconvenience you've experienced trying to reach a representative by phone today. In addition to choosing the call back feature presented during your first few minutes of holding, you can also reach our Card Department directly at 803-376-8068. You can also lock your debit card using online/mobile banking to also prevent any additional fraudulent charges. We apologize again and have also forwarded your feedback to the management team of our Call Center and Remote Services Team to help provide better service in the future.
Everyone in there is very friendly from the staff that greet you at the door to the tellers. I would like to show much appreciation to Todd. Everytime I have a question or put in for a loan to a credit card he is there to help. He is very friendly and down to earth. I love banking here.
Reply from the business:
Aug 16, 2022Thank you for sharing your feedback. We are so glad to hear Todd and our Blythewood Office team have been so helpful for you. Please do not hesitate to let them know if they can be or further assistance. We know you have several options for your financial needs and are grateful you have trusted our credit union. Thanks for being a Palmetto Citizens member!
I truly appreciate the fast and efficient service I receive from PCFCU. The employees are always so friendly and courteous.
Reply from the business:
Aug 16, 2022We are very glad to hear this! Thank you for taking the time to share your feedback and rating. We know you have many options for your financial needs and sincerely appreciate you trusting Palmetto Citizens. Thanks for being a member! Please let us know if we can assist you with anything.
Reply from the business:
Aug 16, 2022Thank you for the rating and for being a Palmetto Citizens member!
Really nice and helpful staff
Reply from the business:
Aug 16, 2022Thank you for sharing your feedback. We are so happy to hear you've been pleased with the service you've received from the team at our Blythewood Office. If we can assist you with any other financial need or question in the future, please do not hesitate to let them know. Thanks for being a Palmetto Citizens member!
Always professional. Greets members by name and inquires about what is going on in the member's life.
Reply from the business:
Aug 16, 2022Thanks for taking the time to provide your feedback. We're happy to hear you've been pleased with our staff and the service you've received. We know you have many options for your financial service needs and appreciate you trusting Palmetto Citizens. Thanks for being a member!
Reply from the business:
Aug 16, 2022Thank you for the rating and for being a Palmetto Citizens member!