I'm happy that I chose this credit union. Everyone is so professional, polite and willing to help you. Great customer service!

This bank fakes kindness and care, but are actual thieves…..taking money as overdraft charges….This last episode (notice I said last…this is not the first) an overdraft charge took my account to -$24.44. Their $24.50 overdraft charge put me in the negative. They label transfers say pending for a while....so if you put money to cover a charge, the pending transfer allows them to label the charge insufficient funds…..even though the transfer says NOW…when I was driving home after I verified my balance to see how much gas I could put in my car. I transferred successfully an extra couple dollars to make sure…guess what? I was $0.06 short in my transfer….and for that few pennies, I had to pay $24.50. I called to discuss it with customer service….there usual excuse is the “system” assigns over draft charges based on the account balance at that moment. This time, 2 different people were yelling over me saying that the “system” did not recognize my transfer until the day after the purchase was made….while I saw that the transfer was successful BEFORE I got out the car to pump gas, and the balance showed it successful. Really? What is the point of allowing instant transfers if the “system” can choose not to recognize it? And costumer service yelling at customers? And refused to refund the charge because the “system” was correct in assessing the charge? A thief is as a thief does…so the “system” has its little customer service gremlins backing him up now…. I have seen several commercials for this bank about how they are helping the community and inviting new customers to come...but it seems to me that they are allowing the "system" to take money for overdrafts that aren't really overdrafts. Banks are supposed to protect our money, not take it under handed while we aren’t looking. I think someone needs to have a serious conversation with the "system" so it understands the goals in serving the community and to not be so counterproductive by needlessly charging overdraft fees when not necessary. That’s what CROOKS do. Credit unions are supposed to be different…NOT undercover THIEVES. Good bye Palmetto Citizens FCU…as soon as you open, I am closing these accounts and will warn ALLL of my friends and even my enemies about your thievery!!!