I worked Linda Riley when I originally got my my mortgage loan 5 years ago. So when it came time to refinance, it was a no brainer to reach out to her for assistance. She was once again amazing to work with. With my work, phone communication is difficult so we communicate via email. She always kept me informed on what was going on and always very fast to reply to my emails with any questions or concerns I had. Both of my Ruoff experiences have been wonderful and I look forward to continuing to work with them in the future!