The first word that comes to mind is WOW. Amazing service from Dee Dee. She not only put in a lot of work to save me money, but she is an amazing and kind person to talk to, with no judgement whatsoever. I was feeling pretty hopeless about my situation and was not optimistic about finding a better rate as I was shopping around, but my expectations were FAR exceeded. I feel like I can finally breathe. Dealing with insurance can be stressful, but not here. Thank you so much for making me smile!

Recently acquired my own car insurance policy with AmFam after having been under my parents’ coverage with the agency. Dee Dee is super kind and was very helpful in finding an affordable rate.

Jesse is great to work with. He always follows up.

Please stop sending unwanted mailers soliciting your business and calls about lowering my insurance. The business practices are uncalled for. It's unbelievable that you have to buy a mailing list to cold call people in the area. I don't appreciate the call from your agent Dee Dee is relentless on the phone. The mailers are uncalled for. If a consumer wants to lower insurance it's easy to pick up the phone or search the internet for lower quotes. This business practice was used in 80's.

I recently switched over to the Katy Lea branch of American Family, and I am so impressed at how they operate! This is how an insurance agency should be run, my sales person Dee Dee, who I feel is a huge asset to the company, was so passionate and knowledgeable about the products that AmFam has to offer. Her plain talk, no non sense approach really helped me and my wife make the best choices to keep our family protected from what life can throw at us.Thank you for your stellar performance Dee Dee!

As a consumer, it's important that every so often you shop around, making certain you are getting the best product available. Whether it's cellular service, cable/internet, insurance, the list goes on. I did just that a few weeks back and compared auto, homeowners insurance with my current company. In speaking with Dee Dee, I was informed we were way under insured on our homeowners policy! After looking into several of our current policies (3 cars, 1 motorcycle, umbrella liability and homeowners) we were overpaying for the coverage we had been receiving and our current company was increasing our rate by over $600 annually! We now are back with American Family (after an 8 year absence) and couldn't be happier with how we were treated! No pressure from Dee Dee our Agent, just honest comparisons. Thanks again for taking the time (over 3 hours in our home) and working through our many policies! Your understanding of the insurance racket shows how much you care about families and individuals. You never know when that "oh-oh" moment comes knocking!