621 Pepper Ave, Wisconsin Rapids, WI 54494, United States
+1 715-423-7744
https://www.graysservice.com/

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kevin imler

Apr 24, 2024

Thank you, Kevin! We appreciate your business and the 5-star rating. We look forward to helping you again next time!

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Isaiah Skutley

Apr 24, 2024

Was looking at buying a used 4Runner. Asked if they could inspect it for me, and they did it on the spot. Tyler was incredibly knowledgeable and an awesome guy, completely unbiased as well. 100% recommend these guys!!

Thank you, Isaiah! We are thrilled to hear that Tyler provided excellent service while inspecting the used 4Runner for you. Our team of knowledgeable and friendly professionals is always happy to help our customers make informed decisions. We look forward to helping you again next time!

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Markis Losey

Mar 24, 2024

Tyler's a great guy, gives it to ya super straight forward, they don't make me feel dumb about the questions I ask, and overall are super reliable and well priced with the work they do

Thank you, Markis! We are thrilled to hear that you have had a positive experience with Tyler and our team at Gray's Service. We strive to provide excellent and reliable service to all of our customers, and we are happy to know that we have met your expectations. We appreciate your business and we look forward to helping you again next time!

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Ryanof300

Mar 24, 2024

I've never once left a bad review. But I'm trying to save you guys money, DO NOT go here, they used to be great and within the last year have gone downhill. 2 different vehicles with the same issues they "fixed" multiple times.They repaired the trans lines on 1 of them and I understand mistakes happen but they blew off driving home. All the tranny fluid leaked out and the tranny was not in good shape, anyone with half a brain knows you messed up big time. But I've been loyal to this place. So.... Then they charge you $130 for a $5 part, have you come pick up your vehicle and guess what, it doesn't even work because they didn't look at the big problem you clearly told them about multiple times, THE TRANSMISSION. It gets better but worse. So then after they charge you $130 for $5 fittings and call you to come pick up your car and it doesn't even get out of 1st gear. So you take it back for them to call and tell you the tranny is done. What a joke. Don't you think as a mechanic you would make sure a vehicle actually runs and drives before you charge the customer?! I will recommend to anyone and everyone to not go here for ever!

Ryan, we are very sorry to hear you had anything less than a wonderful experience with us. We strive to provide exceptional service to all of our customers, and we are disappointed to hear about your recent experiences. The day you came in, we were made aware of one issue with your vehicle. When you picked the vehicle up, you came back stating there were more problems which our team was not made aware of the first time. We did our best to make things right before you left our shop. If you would like to discuss the situation further, please give us a call at (715) 423-7744.

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Zachery Hagen

Feb 24, 2024

Best service in town, they don't sugar coat anything.

Thank you, Zachery! Our goal is to provide our customers with honest, reliable service. We appreciate your feedback and we look forward to helping you again in the future!

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amanda d darr

Jan 24, 2024

This shop is so honest and doesn’t belittle a lady with not so much knowledge of vehicles. Such great quality work and the staff are very friendly! I’d recommend anyone to bring their vehicles to Grays service as it’s the best around town by far!

Thank you, Amanda! Our customer's experiences mean everything to us. We always strive to be an honest, trustworthy shop. We're so pleased to hear you left happy and appreciate your feedback. See you next time!

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Jose Ayala

Sep 24, 2023

Jose, thank you for putting your trust in the Gray's Service team! We are always happy to provide five-star auto repair services and look forward to working with you again!

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Scott K

Aug 24, 2023

Had a fuel pump replaced due to the gas gauge not reading correctly and what they did didn't fix it. They also had it for just under 4 weeks. Took it to another shop and they said that they did replace the fuel pump but it was bent. I would suggest taking your vehicles here.

Scott, we are saddened to hear of your negative experience. We always welcome the opportunity to work with customers to make things right, but unfortunately, we could not locate your name in our system. If there’s anything we can do to assist you further, please give us a call.

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Patty Goor

Jun 24, 2023

I got brakes repaired. In and out the same day. I was very pleased. Now about 2 weeks later I am hearing metal on metal sound when braking and I can't get through to them until Monday.... ugh!!! Immediate response to my complaint

Patty, thank you for allowing our technicians to address your vehicle’s needs. We always want to ensure that our guests have a pleasant, pain-free automotive experience and are sorry to hear that something went wrong. We hope to work with you to resolve the situation and make things right. Thank you!

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Mike Wegner

May 24, 2023

Mike, we truly appreciate your 5-Star rating, and thank you for supporting our family-owned automotive shop. Please let us know if there's anything else we can do to keep you driving safe!