Had my 2008 Dodge van into Heppner's after an accident in Jan 2022. It needed auto body work, but when they found that the radiator support on the passenger side had cracked, it was declared totaled. I had driven it in, so I told them I was going to take it to my regular mechanic. I picked it up. I had been washing it for over 20 years and I had metal wheels/ hub caps. When I picked it up, they had been changed out to plastic wheels/hub caps on the tires. They are starting to crack, peel. I'm still ticked about it. Mason from Heppner's called me after I initially posted this review. He mentioned the photos he had taken when I had originally brought my van in after the accident. He wanted me to come in the next day to look at them but I had plans. He said he would call me to arrange another time for me to come in. He never called, so about a week later I stopped in but he was on vacation, so I left a note saying that I am always glad to talk. On his first call I explained that the hubcaps/wheel covers, whatever you call them, looked the the same when I brought the van home. The only difference was instead of one corroded spot of the metal that I had been noticing and washing for years, they were all perfect. The Ram head in the center looked a little less defined on each one, so I tapped one -- instead of feeling the metal like I had been for years, it now felt lighter, like plastic. That was in Jan/Feb of 2021. It is now May of 2023, and the wheel covers are starting to peel, similar to other late model cars which have plastic wheel covers. I googled 2008 Dodge Grand Caravan and it says it came with metal wheel covers. They are still selling them, in the original packaging, for $88 each. Oh, and Hepper charged me $175 to have my van with them until the insurance company declared it totaled. I drove it away from Heppner's and Gerber Auto Body in Hudson ended up doing a great job repairing my van and I have been driving it for a year and half now.

Our family has brought two of our vehicles to Heppners in Hudson for auto body work. One in 2019 and another just in past few weeks. Both experiences were great! They do amazing work and I definitely trust them. The most recent experience is what prompted me to write a review. The customer service I received from Mason was top notch. He always called timely with updates. I was never left wondering what was happening next or when the completion date would be. Also, their normal paint protection film person was out, so they used someone else who did a subpar job—Mason wasn’t happy with the work so had me bring vehicle back so their regular person could do it when he was available. Definitely would recommend!