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Caliber Collision

Auto body shop in Wilmot, Wisconsin

4.5
StarStarStarStarHalf Star
41 Reviews and Ratings
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Simon Connell

Aug 23, 2023

StarStarStarStarStar

Great body shop! Went in for repairs to the side of my brand new truck. Sideswiped a pillar in a parking garage - large turning radius rookie mistake. Went to Caliber because Geico picked them for me... and I'm so glad they did! Customer service was outstanding (shout out to Rachel), and they kept me updated on status as the work was being done - which incidentally was super fast (3 days!) The vehicle looks brand spanking new. Dent repairs, painting all done to a perfect match. Thanks Caliber team!

Reply from the business:

Aug 23, 2023

We are so grateful to have had the opportunity to work with you, Simon Connell! Our commitment to outstanding customer service is always top of mind. We appreciate your business.

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Tricia Miller

Aug 23, 2023

StarStarStarStarStar

I had an unfortunate break in happen to my car, and Caliber Collision was there to help! They were very communicative and helpful in a time of frustration and disappointment. I was completely dreading the entire process of getting estimates on repairs, then playing the waiting game on when my vehicle will be returned, but my experience was far from that. My estimate was quick, had very frequent updates about parts being ordered, and also the progress of repairs. They made the situation a whole lot better. For anybody who needs a repair, I would not send them anywhere else. Thank you Caliber Collision!

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Trista Minezes

Jul 23, 2023

StarStarStarStarStar

The staff there were genuinely helpful and not just looking to make a buck. They got me in quick for an estimate. Chantal Ware was incredibly kind and understanding of my situation and helped so much. I definitely recommend using them.

Reply from the business:

Jul 23, 2023

Hi Trista Minezes, we strive to exceed customer expectations and we’re happy to hear we could exceed yours. Thank you for the feedback.

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Denise Huggins Flores

Jul 23, 2023

StarStarStarStarStar

My insurance selected this location for my car repairs, what a great choice. Caliber Collision kept me up to date via text with the progress of the repairs. The repairs was completed a lot sooner than I expected. My interaction with the staff was both friendly and smooth. Job well done to everyone involved from beginning to end of my project.

Reply from the business:

Jul 23, 2023

We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Denise Huggins Flores.

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Nadine Monian Inman

Jun 23, 2023

StarStarStarStarStar

Outstanding service from the moment I walked in until I picked up my truck. The repairs were beautiful. Could not see it was ever damaged. They are just great about keeping me informed continuously about every stage of the repairs. Would highly recommend them to everyone I know.

Reply from the business:

May 23, 2022

Hi Nadine, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!

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Bill Vollmer

Jun 23, 2023

StarStarStarStarStar

Great customer service! Chantel is great to work with and met every commitment she made. The best body shop experience I have had in my 40 years of driving!

Reply from the business:

Jun 23, 2023

Hi Bill Vollmer, we strive to exceed customer expectations and we’re happy to hear we could exceed yours. Thank you for the feedback.

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Bob

Jun 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Horrible poorly educated mechanics , the manager is a joker too never bring your car here !!! Took a month wait to get in and had my car for 2 months then I get my car back and my seats damaged . And what mechanic only replaces one strut? you replace struts and shocks in pairs buddy common sense . now my other strut is bad and there refusing to call me back or talk to me, The managers been out of the office for 2 weeks now seems suspicious Read the bad reviews cause I had the same experience . I found another shop that’s going to help cause no one here can man up and accept their mistakes . What a joke

Reply from the business:

Jun 23, 2023

Hi Bob, thank you for reaching out to Caliber Collision. We’re sorry to hear about your recent experience at one of our locations. Can you please email us at communitymanager@calibercollision.com with the name the vehicle is under or RO number, a good contact number and the involved center's address and city so that we can address your concerns?

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Tracy Brown

Jun 23, 2023

StarStarStarStarStar

Dana kept my husband and I up to date during the whole process. Even when Ford sent them damaged parts! So happy my car is looking amazing and back to me. Thanks Caliber Collision and Dana!

Reply from the business:

Jun 23, 2023

Hi Tracy Brown, we strive to exceed customer expectations and we’re happy to hear we could exceed yours. Thank you for the feedback.

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Lance Corley

May 23, 2023

StarStarStarStarStar

After an accident around the holidays, I was not looking forward to working with a shop to fix it. But I was pleasantly surprised with how easy it was, with the quality of the work and most importantly with the level of communication. Very professional work and excellent communication.

Reply from the business:

May 23, 2023

Lance, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day!

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hedy klinger

May 23, 2023

StarStarStarStarStar

I appreciated Caliber Collision's above-board honesty during the repair of my Gladiator Jeep truck after having an accident and working closely with the company performing body work. They called routinely to inform me of details during the entire process. The text which I preferred were always in a real-time manner to my iPhone and when phone conversations were necessary, they were always professional and to the point. These are very busy people, but they always put my questions first. Order-parts are at a difficult stage, but I never felt there was anything other than communication integrity presented on a regular basis if and when there were delays. Thank you Caliber Collision for helping this "nervous nelly" to exercise patience due to your high ethics and standards of performance. You have my recommendation to friends and family.

Reply from the business:

May 23, 2023

hedy, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day!

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