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Sharon Arndt

May 10, 2024

Very nice and would recommend

Thank you for recommending us!🤩

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Charlie Hart

May 10, 2024

We had a wonderful experience with Gabriel Dykema at Russ Darrow in West Bend. He was so accommodating and knowledgeable. He made sure we were satisfied and understood our new purchase. Thank you Gabriel!

Thank you for sharing your positive experience with Gabriel at our West Bend location! We appreciate your kind words and are glad to hear that he provided you with excellent service.😊

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Mike Schreiber

May 10, 2024

Ethan S. At Russ Darrow in West Bend was very personable and knowledgeable about the car that we had called about. I would recommend you go on weekdays because it was pretty busy on Saturday and it was the end of the month. Had to wait quite a while to talk to the finance woman.

Thank you for the recommendation, Mike! We appreciate your feedback and will work on improving our weekend wait times. Hope to see you again soon!🤩

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Brent Boulay

May 10, 2024

Loved my experience buying a new car at Russ Darrow Kia! My salesperson was awesome, very knowledgeable and catered to the features that I was looking for and was not pushy at all. Would definitely recommend to anyone looking for a smooth buying experience with a talented staff.

😊We're delighted to hear you had a great experience with us! Thank you for recommending us and for choosing Russ Darrow Kia for your new car.

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Gary Semon

May 3, 2024

Have always had great service. Danielle was very helpful and courteous. Explained at length future needs for the car. Great person to have on your team.

Thank you for your kind words, Gary! We appreciate your feedback and are glad to hear that Danielle provided you with excellent service and information.☺️

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Rhona Schulz

May 3, 2024

Thank you for the 5-star rating, Rhona!🤗

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Jane Jansen

May 3, 2024

I like the service I receive here. They go above and beyond. Service was completed before expected. Everyone is so nice .

We're delighted to hear that you had a positive experience with us! Thank you for your kind words.😊

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Isaiah Kieckhefer

May 3, 2024

We're sorry to hear about your experience. Please feel free to reach out to us for further assistance. Dana Behm, Your Nissan Owner Loyalty Manager dana.behm@russdarrow.com

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Joan Hove

May 3, 2024

Professional. Informs me of wait time, if longer than originally stated. Paperwork is always an order so they don’t have to Search for paperwork. Leaves Reminders on my phone that I need maintenance work done which I really appreciate. Very friendly, unlike the rest across the street.

Thank you for recognizing our professionalism, communication, and organizational efforts. We appreciate your feedback and loyalty!☺️

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Stephanie Yang

May 3, 2024

The only issue I had was when I originally booked the first time, and whoever I spoke with, failed to do their job by scheduling me properly. I had a hunch to call and confirm my appt for an oil change, and turns out they never scheduled me after all. Luckily they were able to get me in that day but the appt was pushed an hour later. The service was awesome and quick when we arrived but it sucked having to reschedule granted I live an hour away.

I'm sorry to hear about the scheduling inconvenience you experienced, Stephanie. I'm glad we could still accommodate you promptly for the oil change. If you need any further assistance, feel free to reach out to us via text or call.😊