Goodyear Auto Service
Auto body shop in West Bend, Wisconsin
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Very fast and friendly
Great service, friendly atmosphere, clean organize store
Seemed rather pricey.
We always have such a positive experience here. They are friendly and helpful and their services are reasonably priced and do not take very long.
Great speed and great work.
Typically I’m not the type to write a bad review. After using good year tire a couple of times for miscellaneous work. Today was the last time I will use them. I decided I would have them do my oil change on my 2020 gmc Sierra. Originally it was supposed to be around 80 dollars for synthetic oil and a tire rotation. It ended up being around $105. Decided to have them do it anyways. They come back 45 minutes later telling me my lug nuts are broken and warped. Told them I would like them to reinstall them and I would fix them myself as they were not as bad as they made it sound. They would not reinstall them and so I agreed to the $80 price. Again I get things happen so whatever. My problem is after the oil change I noticed oil in my driveway. I figured it was just a little left that spilled from the orignal oil change. I left it until it seemed very odd that oil was still showing up a month later. I finally went underneath the truck and found the oil filter was very loose. It was pouring oil and had a drip. After 1000 miles the dip stick showed left than half full. I’m glad I caught it in time before major problems occurred. When I went to change the filter it was extremely loose. I will no longer bring my business there
Reply from the business:
Jan 24, 2024Thank you for bringing this matter to our attention, Kyle. We offer you our sincerest apology that this matter took place during your recent visit with us. We always want your travel with us to go smoothly. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. We would like to know more from you about your recent visit. Can you please contact us at 1-800-321-2136? We would like to determine what options are available to you at this time. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have cause you. Thank you!
On time service for the oil change and tire rotation. Pleasant waiting room. Friendly staff.
Unwilling to take jobs under 2000, will find things to justify charging that much if you have a minor problem. Named after Goodyear tire, but did not properly repair my tire. It was flat the next day. A real mechanic pointed out the damage they caused just from diagnosing the problem. Tell your friends.
Reply from the business:
Dec 24, 2023We appreciate you so much for sharing your visit with us, Sierra. We are sorry to hear that your visit did not go as planned. We understand that having a friendly, honest and dependable staff makes for a great experience, and we apologize for anything less. Please know that we will continue to work on proving great customer service. We hope you give us another chance to show you that we can do better. If you have any other additional questions or concerns you may contact us directly at 1-800-321-2136. We are available Monday through Friday between the hours of 8:30 am and 5:00 pm EST. We apologize for any inconvenience this may have caused you. Thank you!