
Midas
Auto body shop in Waukesha, Wisconsin
0
0 Reviews
Great experience and.very busy place. Did what was asked and showed me the issue which I like some places just don't show you they tell.you
Reply from the business:
Apr 25, 2024Hello Susan. Thank you for the positive feedback! We're glad to hear you had a great experience, and we always aim to be transparent with our services.
Awesome service great work and everything A+
Reply from the business:
Apr 23, 2024Thank you, Got! Please let us know if we can help with anything else.
I will not go anywhere else, great prices, reliable work, will get you out day of as a walk in! I love this shop and the people
Reply from the business:
Dec 23, 2023Thank you for your positive review. We look forward to seeing you for your next service.
Reply from the business:
Apr 23, 2024We were happy to help! Please let us know if we can do anything else in the future. Thank you for the great review!
Definitely a great welcoming shop in the neighborhood. Always has the best prices around and will do everything in their power to make sure your vehicle is safe for the road. Thank you midas team.
Reply from the business:
Apr 23, 2024Thank you for the positive feedback! We're delighted to hear about your great experience and look forward to serving you again.
DO NOT BRING YOUR VEHICLE HERE. The General Manager, Randy Wilson, and the technician responsible for these repairs need to be re-educated on customer service as well as proper procedure regarding automotive repair. I brought my 2017 Chevrolet Silverado 1500 LTZ to this shop for a drivers side (L) wheel bearing/hub replacement. During the course of this service, the technician either failed to replace the brake caliper mount bolts or didn't torque/dress them (apply threadlocker) properly during reassembly. This caused the brake caliper to slowly work its way off the brake rotor and nearly out of the mount assembly over the course of the next 24 hours. The vehicle was lightly driven approximately 23 miles on local roads at a rate of no more than 50mph. Had I not been in the vehicle at the time the issue became apparent, this could have been a much worse outcome resulting in massive damage to my vehicle and potential loss of life or property had this occurred on an interstate. When I contacted the shop on Sunday, intending to leave a message on their machine and seek a resolution on Monday (today), I was greeted by a one Mr. Randy Wilson. Mr. Wilson, after some heated discussion offered to have my vehicle towed back to the shop and have the issue addressed, however his utter lack of accountability and responsibility was disgusting. His opinion was that, "This is a common issue with GM's [General Motor vehicles]" and that, "This happens all the time". I've been working on vehicles for nearly three (3) decades and I can assure you, if this was the case, there would be recalls or class action lawsuits about it. GM wouldn't exist if they produced a vehicle in which a key safety component would fail in such an easy fashion. The blatant lying and deflection of accountability is borderline negligent. DO NOT TAKE YOUR VEHICLE HERE.
Reply from the business:
Apr 23, 2024Mike, we are sorry to hear this feedback about your visit to our store last month. We strive to provide excellent service, and would be happy to discuss your concerns to see how we can help, if you haven't already gotten this resolved. Please contact our store at (262) 544-5201. Thank you.
Midas provided full service for my oil change, engine and transmission fluid changes, replaced some sensors, and heater hose assembly kit. My truck is up to date and running smoithly.
Reply from the business:
Mar 23, 2024Hello Joyce. Thank you for the positive feedback! We're glad you had a great experience at our tire shop.
Very professional and courteous. It was a great experience. and convenient I'll be back
Reply from the business:
Mar 23, 2024Hello Mark. We appreciate your positive feedback and are glad to hear that you had a great experience at our tire shop. We look forward to welcoming you back in the future.
I have been taking my vehicles here for years and am quite content with them. I always get in when needed and they are very efficient with the oil changes. The employees are personable and kind. The prices, standard and fair. I would recommend this Midas any day of the week! Another wonderful experience with Yuri and the crew at Midas! I needed to get in for engine mount replacements and they got me in same day and finished the job that day. I really enjoy working with these guys for my car needs, they don't disappoint. Edit- 3/4/24 A whole new crew at this Midas but they got me in same day, within hours of my phone call. I haven't gotten to know all these new faces but am happy thus far with their customer service and the work they do. It's always nice to see Randy, he's always been so kind and easy to work with.
Reply from the business:
May 23, 2023Kimber, thank you for this great review! We appreciate your trust and business, and hope that you always get 5 star service whenever you come to our store. Please let us know if there is anything else we can do. Thank you!
Great customer service Fair prices
Reply from the business:
Mar 23, 2024Thank you for recognizing our great customer service and fair prices. We appreciate your feedback!