Two hours to fix a flat tire. Arrived at 10 am completed at 12:15 if I was told it take 2 hours I would have went somewhere else! Thanks for the terrible customer service experience.

The best place to purchase a new or pre owned vehicle in the Watertown area. I'm very happy with the purchase of my '21 Acura RDX from Holz Watertown. They have an excellent selection of vehicles, they offer competitive pricing, and their customer service is second to none. Go see Michael Peal he'll make your new vehicle purchase as painless and stress free as possible.

I wanted to take a moment to express my sincere gratitude for the outstanding experience I had at your dealership recently. I recently purchased a 2024 GMC Sierra 2500 HD Denali, and I am absolutely thrilled with both the vehicle and the level of service I received. From the moment I stepped into your dealership, the atmosphere was welcoming, and the staff were friendly and knowledgeable. I would like to extend a special thank you to Dean Duston who assisted me throughout the entire process. He demonstrated an exceptional level of professionalism and expertise, answering all my questions and ensuring that I felt confident in my decision. The dealership's commitment to customer satisfaction was evident in every aspect of the buying process. The attention to detail and the willingness to go the extra mile truly set HOLZ Chevrolet Buick GMC Cadillac apart from other dealerships. The seamless and transparent communication made the entire experience stress-free, and I appreciated the honesty and integrity displayed by your team. The extensive selection of vehicles and the well-maintained showroom added to the overall positive impression I had of your dealership. Additionally, the smooth and efficient financing process further demonstrated your commitment to providing a top-notch customer experience. I am thoroughly enjoying my new GMC Sierra 2500 HD Denali, and I have already received numerous compliments on its impeccable condition. It is a testament to the dealership's dedication to quality and customer satisfaction. I would not hesitate to recommend HOLZ Chevrolet Buick GMC Cadillac to friends and family based on the exceptional service I received. Thank you once again for making my car-buying experience a truly memorable one. I look forward to continued positive experiences with your dealership in the future.

I set up an appointment to see and test drive a specific truck via the Holz website. Within 15 minutes of setting the appointment, I had been contacted by the dealership via phone, text message and E-mail. On the day of my appointment, I arrived at the dealership on schedule (9:30 am) and asked for Steve Seeber as the text message reminder noted. Steve was not prepared for my arrival and actually seemed confused that I was asking for him. He didn't know what vehicle I was there to see and needed to look it up. Once he got into the computer, he consulted with another employee and came to the conclusion that the truck I was there to see had been sold sometime the previous day or two. It would have been great if someone would have reached out and let me know before I drove there (20 + min each way). Before I left they asked if I was interested in seeing anything else while I was there. Bait and switch??? Sure felt like it. Additional Info: The response from the dealership below provided an E-mail address that "was not found" by the system and was undeliverable. Nice work Holz.

Great experience. Worked with Jessica Winker twice to purchase two Hummers at MSRP. The process was quick and easy, and she knew a lot about the vehicles. Nothing but rave reviews for Holz. Thank you for being one of the few great dealerships out there who aren't looking to scam the consumer.

Lied to me and still contact me after I told them I don't want anything to do with them. AVOID!

prompt, quick scheduled service

Fantastic Job! I recently just had an A/C Compressor problem on my barely out of warranty 18,000 mile Silverado! Nick went above and beyond to push GM to look into this unfortunate situation, and do the right thing! Very nice to have someone who still cares about customers nowadays! Much appreciated Nick and Sean for the outstanding service…HOLZ FOR THE WIN!

Absolutely an amazing experience using the dealership. I had my truck towed there for service and the service manager was so accommodating he was a tremendous help in every way! Nowadays it's next to impossible to get any good service let alone a car dealership. Well this dealership far exceeds I live a ways away and refuse to use the dealership right in my town. You gained a lifelong customer, good job! Keep it up. Kudos to the service manager.

My mom had an oil change n tire rotation appointment at 10am and it is now 11:30am n still isn’t done. Let’s just say I won’t b going to them for my car needs anymore