Friendly staff. They don't try to hard sell you either. Buying from holz was a good experience will definitely consider them again in the future.

I had to have a few keys made and they were a special kind of key that they needed to order which he told me would take about a week. Ok cool. I waited for three weeks. No call. So I called them and was told the keys were not there. So I waited 2 more weeks. Called again. Guess what?They had been sitting there. What a shocker! So I came in to get the key made……and literally, NO Seriously….stood around for more than 1/2 an hour. I know because time was getting a little long so I looked at my watch. So after this time the one person who was being even remotely helpful (Adam) went out to try the key and the thing didn’t work. After some more time and the discovery we needed two keys and, thank God my husband was with us, to make more keys we got it done. All told it took a little more than an hour and a half. I know these dates are right because I went in to ask for the keys the day after I got the truck because the truck was new to me. There was no apologies really given except the one exception Adam. There was no discount or maybe a cup cozy offered. Nothing. Just an entire month of waiting and at least an hour and a half of watching people stand around.

Jessica is amazing to work with! She is fast and makes sure you get everything you’re looking for! Make sure you ask for Jessica!

Really enjoyed working with Jessica and Mike in the buying of our new 2023 Buick Encore GX. Also Buick has awsome all weather floor mats.

Great customer service seems to be a rare commodity these days, but rest assured it’s alive and well here. Made a single phone call to inquire on a truck, Adam Statz answers on the first ring, and two days later I’m driving home with a new company vehicle. Absolutely stellar experience front to back. Adam knew the truck front and back, answered every question I had intelligently, never pressured me a single time and was a true pro. Well done Holz Watertown! I wouldn’t hesitate for a second to recommend family, friends and colleagues.

I'd like to give a huge thanks to your service department and tech team. You guys took care of my truck in a timely manner. Front desk gentlemen were very professional and pleasant to deal with. Much appreciated.

The service team at Holz Watertown is so helpful and nice. Matt Brensel always explains things in terms I can understand. They know me on a first name basis. It almost seems like I am visiting family when I go there. Thank you so much for the great service!

Awsome

Very disappointed at GMC, ordered a New GMC ultimate in April 2022. It arrived in November, I went to sign and pick it up. Until after I signed all paperwork I was notified that it did not come with a feature I payed for, the super cruise.. Nothing was deducted and I was told all same model vehicles did not have this feature. Now I'm seeing that various people with the exact same year and model have the super cruise feature. Very disappointed at GMC and this location for not being able to help me after I discussed my concerns to them.