Cordell's Automotive Service & Tire
Auto body shop in Trempealeau, Wisconsin
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I found the staff to be professional, efficient and engaging
Reply from the business:
Feb 24, 2024Hello Jim, Thank you for the 5 Star Review and bringing in your 2013 Buick LaCrosse when tires were most recently put on. We were happy to be able to service your vehicle and get you back on the road safely as well as offer our limited 3 year 36,000 mile warranty on parts and labor. We appreciate your business and look forward to the opportunity serve you again in the future!
Reply from the business:
Feb 24, 2024Hello Tim, Thank you for the 5 Star Review and bringing in your 2013, Ford Transit Connect for its recent Maintenance Services and Tune Up. We were happy to be able to service your vehicle and get you back on the road safely as well as offer our limited 3 year 36,000 mile warranty on parts and labor. We appreciate your business and look forward to the opportunity serve you again in the future!
Reply from the business:
Feb 24, 2024Hello Yuliya, Thank you for the 5 Star Review and bringing in your 2017, Honda CR-V for its most recent Alignment. We were happy to be able to service your vehicle and get you back on the road safely as well as offer our limited 3 year 36,000 mile warranty on parts and labor. We appreciate your business and look forward to the opportunity serve you again in the future!
Good job as always.
Reply from the business:
Aug 24, 2023Hey Tim thank you for the 5 star review. We appreciated the opportunity to have you come in with your 2012 Traverse for the transmission service. Looks like you were able to utilize our free courtesy shuttle as well. One of the many things we have to try and make your appointments as convenient as possible. We thank you for your business and look forward to seeing you in the future.
Cordell's got me in sooner than any of about 10 places I called. 1 place quoted me a price 800 dollars cheaper for a clutch and flywheel, but that was sight unseen so I have no idea if that would have been a final price. Cordell's got my car back in the time they said. Nice people, good service. Update, 2 years later had a major oil leak, and a tie rod and wheel bearing that were going bad. Good timely service. Thank you
Reply from the business:
May 24, 2022Joseph, thank you so much for taking time out of your day to leave us such a thoughtful and kind review! We appreciate your positive feedback and are so happy we were able to get you in so soon!
Great local area business - - friendly professional staff and super great service.
Reply from the business:
Feb 24, 2024Hello Lisa, Thank you for the 5 Star Review and bringing in your 2018 INFINITI Q60 for its most recent Oil Change. We were happy to be able to service your vehicle and get you back on the road safely as well as offer our limited 3 year 36,000 mile warranty on parts and labor. We appreciate your business and look forward to the opportunity serve you again in the future!
I strongly advise against using Cordell's Auto Shop due to a thoroughly disappointing experience. The staff's demeanor over the phone was unwelcoming, their tone monotone and their attitude seemingly bothered by inquiries or appointment scheduling. My final bill exceeded $650, yet a detailed breakdown of labor and exact parts and costs was conspicuously absent. Despite repeated requests, clarity on charges was elusive and never provided in written form. Communication was minimal, with updates on my vehicle's status coming almost exclusively when I called. The shop imposed an inspection fee of over $135 without prior consultation or consent, a service I had not explicitly requested. I came in specifically for transmission issues. This lack of transparency extended to their inspection report, which omitted pricing details entirely. It wasn't until I came into the office to pick up my partially detailed bill that I understood a simple front light bulb replacement was billed at an exorbitant $239 (even more than the transmission flush)! They also quoted nearly double for a transmission replacement as other establishments I contacted. When I arrived to pick my car up, they didn't even know where it was. Most shops at least bring the car around for you, but they couldn't even be bothered to point me in the right direction for $650. Then, after this awful incident, they enrolled me in their customer program without my consent. Even though they never mentioned it to me while I was there. This experience left me questioning whether my treatment was due to being an out-of-towner, my gender, or simply their standard practice of exploiting customers' trust. I will certainly never patronize Cordell's Auto Shop again.
Diagnosed electrical issue and fixed issue
Reply from the business:
May 24, 2023Thank you Dan for the amazing review. Please let us know if there is anything else we can do for you.