Great place, great work

Ricks team always does good work.

I just had my exhaust system repaired on my Ford Escape at Rick's. And I've still have both arms and both legs! ! They gave me great Customer Service, and exceptionally fair pricing on parts and labor. I highly recommend Rick's Certified Auto for your vehicle's needs! Thanks again! ☘️ 😎👍

Took my previous car here has I was new to the area. Had zero problems with the old car. Took my new car here, in the beginning I had no problems up until the past couple months. They charged me for a tire rotation but didn’t do it. I also asked them to recalibrate where my tires were (sync all tires to be in the right spot on dash) and it hasn’t been done once and it is a guessing game if I need to put air in my tires

I’ve gone to ricks auto a few times and didn’t many problems… but no matter what always seem like something was slightly off. Had a few minor issues with new parts being replaced on my truck, seemed rushed as a few parts weren’t even connected on pick up, (had to do it myself) No clue what oil they used for my truck, and quite frankly I don’t think they even know or the guy changing it. had my truck blowing white smoke every time starting it up.(truck is now not doing it after a CLEAN oil change) Leveling kit added, no realignment or recommend it as they are the “professionals” (I’m new to trucks and didn’t know it was needed after it I feel stupid now for it just figured it was fine because nothing was said) Just over all doesn’t seem like they care about the quality of their work just how many vehicles they can get done in a day. Nice people just don’t recommend the “work” they will provide.

Poor workmanship and shady business practices. Ordered the most expensive midrange tire they had because I was told there was a $200 rebate. After I have the tires installed I am told there is only a $50 rebate, so they either lack a fundamental understanding of the rebate system or lied to sell me a more expensive tire. Was also given the classic laundry list of thousands of dollars worth of other parts they want to replace for me. One of my brand new tires was flat within a week because the valve wasn’t correctly seated. When I went to remove the tire to check for any additional leaks, I found the lug nuts were over tightened and practically impossible to remove by hand.

Had them install a small lift kit in my son's truck. CV axle had to be replaced almost immediately. Fine. It happens. The problem here is we ended up being charged hundreds more on a "quality" install fully knowing it was an older truck with some Wisconsin rust, the Workmanship is garbage. Zip tie mechanics??

We did stop but decided to keep going. We were planning to get welding of the frame for the towing hitch. Instead we found another vehicle to pull the trailer.

We drove all the way up from Chicago (4 hrs), and I was told that I would have to junk my car. Because I didn’t have the title, we asked them to hold the car until we could come back up. Both the employee and I agreed that I could come back up today (Friday) to bring them the title. I drove the 4 hrs to drop the title off just to find out that the employee lied as the shop isn’t even open on fridays. Now, they have my car, and I’m left without any options.