Ford Roush Service

Auto body shop in Superior, Wisconsin

5
StarStarStarStarStar
43 Reviews and Ratings
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Manuela Meyer

Mar 24, 2024

StarStarStarStarStar

Had some issues after a mechanic appointment, but they were very helpful in fixing it and giving me a loaner in the meantime.

Reply from the business:

Mar 24, 2024

Manuela, we're glad to know our team at Benna Ford Superior was able to assist you promptly and provide a loaner car during your service. Thanks for sharing your experience!

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Bill Spaulding

Mar 24, 2024

StarStarEmpty StarEmpty StarEmpty Star

I was a 5 star before our latest service visit. I scheduled a recall and the annual undercoating inspection and service. The service visit was fine until the end. They took care of the recall and they found some service needed on the undercoating. They told me to schedule that with the recon department as the guy that did that work didn’t work on Monday’s. If 50% of my service visit can’t be done on a Monday why was I not told that prior to driving 50 miles one way for my appointment? A lot of customer enthusiasm lost that day.

Reply from the business:

Apr 24, 2024

Bill, I'm sorry to learn about the inconvenience you experienced during your recent service visit. It's important that our scheduling process is clear and considerate of your time, so it sounds like we missed the mark here. We'd appreciate an opportunity to discuss this further with you and find a way to make things right - please reach out at your earliest convenience. Thank you, Al Porta - Service Manager - 715-392-2268 x 1270

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Deven Forseth

Mar 24, 2024

StarStarStarStarStar

Brendon in service could not have been more helpful. Super pleasant experience and I intend to do all my repair work with them in the future. I highly recommend.

Reply from the business:

Mar 24, 2024

Deven, we're delighted to know Brendon and our service team at Benna Ford Superior provided a top-notch experience. We look forward to assisting with all your future repairs or services!

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J P

Mar 24, 2024

StarStarStarStarStar

Fantastic service all the way around. Kind greeting when I walked in the door to prompt and thorough service. Great communication during the entire process. Tonja and staff were incredibly helpful. THANK YOU BENNA for making this entire experience pleasant.

Reply from the business:

Mar 24, 2024

We're so glad to know you had a fantastic experience with us at Benna Ford Superior! It's great that Tonja and the team were able to provide prompt, thorough service. Thanks for choosing us, we appreciate your support!

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Ronald Rico

Feb 24, 2024

StarStarStarStarStar

The service department treated me very well. The work needed was accomplished in a timely manner and the staff was very considerate.

Reply from the business:

Feb 24, 2024

Ronald, we're glad to know our service department at Benna Ford Superior met your expectations! We always aim for timely and considerate service. Thanks for the positive feedback!

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Jeff Spangenberg

Feb 24, 2024

StarStarStarStarStar

Reply from the business:

Feb 24, 2024

Thank you for the positive review of Benna Ford Superior, Jeff!

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Terisa Olson

Feb 24, 2024

StarStarStarStarStar

Benna Ford is the best!

Reply from the business:

Feb 24, 2024

Thanks so much, Terisa. We look forward to your next visit to Benna Ford Superior!

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Joseph Snedker

Feb 24, 2024

StarStarStarStarStar

Amazing service

Reply from the business:

Feb 24, 2024

We really appreciate you taking the time to leave Benna Ford Superior this awesome review, thank you!

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Dennis Wedan

Feb 24, 2024

StarStarStarStarStar

Reply from the business:

May 24, 2021

Reviews like this one make our day, Dennis! Thanks from the Ford Roush Service team!

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Cyndi Hathaway

Feb 24, 2024

StarStarStarStarStar

I always love going in whether it’s for service or buying. It’s the hometown feel. They take care of all your needs and treat you like you matter whatever the issue! Everyone is always helpful and kind, knowledgeable and amazing!

Reply from the business:

Oct 24, 2023

Cyndi, we're elated to know you always have a positive experience at Benna Ford Superior! Our team is dedicated to providing welcoming service and ensuring all our customers' needs are met. Thanks for the kind words!