Gerber Collision & Glass

Auto body shop in Sturtevant, Wisconsin

4
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26 Reviews and Ratings
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Brian Cohen

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Brian, We thank you for the spectacular five star rating! We hope that you have a terrific Thursday!!!

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Raghava R Gundala

May 24, 2023

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Reply from the business:

May 24, 2023

Raghava, We thank you so much for the awesome four star review and we hope you have a lovely Monday!!!

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angela zamitalo

May 24, 2023

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My car was in the shop for 5 months not all at this place but when I got my car from them within 16 miles my check engine light on and car kept dying. Very dangerous when I have my kids in the car

Reply from the business:

May 24, 2023

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand you have already been back to the shop to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.

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Michelle Applin

May 24, 2023

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I made an appointment with this company to have an estimate on my vehicle. I explained what I needed, I ask questions, we were on the same page so I thought. Nope not at all they need a some kind specialist present to do my estimate. Meanwhile I hold up my end with being on time when we scheduled, bringing in the appropriate papers. I was pleasant when they could not find my reservation. I waited patiently. My frustration is that I took the day off work to have this done. Very unorganized and didn’t care that I was inconvenienced. You will not get a good review from me. I will not reschedule with them. Costomer service not up to par. Sorry

Reply from the business:

May 24, 2023

Michelle, We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the general manager Gary has been trying to get in contact with you to discuss your concerns. If there is a better phone number or email to reach you please let us know we would love to get this resolved.

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Josh

May 24, 2023

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My third and last time here. Car was damaged during the repair and repairs were done poorly. They had to fix their repair and damage. Thankfully I had video of the car before I brought it in to prove the damage was from them. Three trips and it was finally repaired. Quality assurance and communication are sorely lacking.

Reply from the business:

May 24, 2023

Josh, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Gary has already been in contact to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.

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Rich Perez

May 24, 2023

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Clips were missing, the door isn’t flush with the quarter panel, inside the door was also missing clips damage to the trim because the auto body workers can’t take their time. Just bad handling.

Reply from the business:

May 24, 2023

Thank you for your feedback. I understand that the shop has been attempting to contact you and speak about your concerns. Is there other contact information you can supply us with? If you would like to reach out. Please call.